Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MARION DUKE

Beverly Hills,CA

Summary

Experienced Healthcare Administrative Professional with over 9 years in patient access, front desk operations, and clinical support. Proficient in Epic/CS-Link, patient registration, appointment scheduling, and referrals. Known for maintaining accuracy and confidentiality while delivering exceptional service and coordinating effectively with providers.

Overview

1
1
Certification
11
11
years of professional experience

Work History

Patient Access Representative

Piedmont Hospital
12.2022 - 08.2026
  • Managed patient registration, check-in/check-out, and maintained accurate patient records in Epic/CS-Link to enhance patient experience.
  • Scheduled appointments, maintained patient accounts, and coordinated provider schedules and patient flow.
  • Verified and coordinated referrals and authorizations to facilitate patient access within the workflow.
  • Collected co-payments while ensuring accurate payment documentation and receipts for streamlined financial processes.
  • Assisted patients and visitors in person and by telephone, answering questions and routing inquiries appropriately.

Medical Assistant

Wellstar Atlanta Medical Center
03.2017 - 11.2022
  • Verified patient information, recorded medical histories, and confirmed purpose of visits to ensure accurate and effective patient care.
  • Verified patient information, recorded medical histories, and confirmed the purpose of visits.
  • Maintained confidential medical records and supported diagnostic and procedure coding to facilitate compliance and streamline patient processing.
  • Managed medical supply inventory and supported providers with office procedures to enhance clinic workflow and patient service.

Medical Assistant

Medpro Services
01.2016 - 02.2017
  • Supported patient intake by obtaining medical histories and preparing patients for examinations.
  • Assisted physicians during examinations, ensuring efficient patient flow and timely care.
  • Collected and prepared laboratory specimens, ensuring accuracy of patient information for reliable test results.

Education

Medical Assistant -

Healthcare Career College
Paramount, CA

Associate of Arts (AA) -

California State University, Northridge

Skills

  • Patient Registration
  • Check-In/Check-Out
  • Appointment Scheduling
  • Provider Scheduling
  • Insurance Information
  • Referrals & Authorizations
  • Co-Payment Collection
  • Epic/CS-Link
  • Medical Records
  • Patient Intake
  • Front Desk Operations
  • Telephone Support
  • Customer Service
  • Patient confidentiality

Certification

  • Medical Assistant
  • BLS

Timeline

Patient Access Representative

Piedmont Hospital
12.2022 - 08.2026

Medical Assistant

Wellstar Atlanta Medical Center
03.2017 - 11.2022

Medical Assistant

Medpro Services
01.2016 - 02.2017

Medical Assistant -

Healthcare Career College

Associate of Arts (AA) -

California State University, Northridge

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MARION DUKE