Marion Holmes
Student Engagement Specialist
Bradenton,FL
Summary
Dynamic Student Engagement Specialist with a proven track record at Risepoint, excelling in consumer engagement insights and strategic decision-making. Recognized for enhancing productivity and mentoring colleagues, I leverage strong communication and critical thinking skills to foster a supportive environment and deliver exceptional experiences for students and co-workers alike. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
27
27
years of professional experience
Work History
Student Engagement Specialist
Risepoint
06.2021 - Current
- Effectively train team members on best practices and protocols.
- Respond to customer requests for information a guidance about programs and opportunities for higher education
- Train newly hired co-workers on the specifics of each program for each of our partner schools and on company culture
- Promote superior experience by addressing student concerns, demonstrating empathy, and resolving problems swiftly.
- Enhance productivity levels by anticipating needs and delivering outstanding support.
- Exhibit high energy and professionalism when dealing with students and co-workers.
- Maintain up-to-date knowledge of product and service changes.
- Update weekly Pipeline Report for Lamar University to help manager keep track of upcoming start date progress
- Chosen to become Quality SME for the team
Senior Admission Counselor
Keiser University
07.2016 - 05.2021
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Assessed student interests and skills and provided strategic information about pursuing suitable courses.
- Reviewed admissions applications and evaluated student credentials.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Advised students on educational, career and social opportunities.
- Educated students on college admissions process and scholarship requirements.
- Mentored co-workers and new hires to help them develop their skills set and fine tune their time management skills to increase productivity within the department.
Education
Bachelor of Arts - French Literature
University of Florida
Gainesville, FLBachelor of Arts - Business Economics
University of South Florida
Tampa, FLMBA - Healthcare Economics
University of Phoenix
Tempe, AZSkills
- Consumer engagement insights
- Team-oriented coordination strategies
- Strong communication skills
- Engaged listening skills
- Commitment to professional standards
- Critical thinking expertise
- Strategic decision-making
Languages
French
Native or Bilingual
Spanish
Limited Working
Timeline
Student Engagement Specialist
Risepoint
06.2021 - Current
Senior Admission Counselor
Keiser University
07.2016 - 05.2021
Bachelor of Arts - French Literature
University of Florida
Bachelor of Arts - Business Economics
University of South Florida
MBA - Healthcare Economics
University of Phoenix
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