Marion McCloyn
West Valley ,UT
Summary
Proven Client Service Representative at Cbiz Benefits and Insurance, excelling in customer support and client relations. Expert in maintaining confidentiality and delivering exceptional service under pressure. Demonstrated ability to enhance client satisfaction through effective communication and meticulous record-keeping. Skilled in call center operations and teamwork, consistently achieving positive outcomes in client engagement and support.
Overview
4
4
years of professional experience
Work History
Client Service Representative
Cbiz Benefits, and Insurance
03.2020 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
Education
High School Diploma -
Entrada
Sandy, UT06.2018
Skills
- Customer Support
- Payment Processing
- Customer Focus
- Call center experience
- Follow-up skills
- Customer Education
- Client Relations
- Order Processing
- Client Support
- Outbound Calling
- Teamwork and Collaboration
- Data Entry
- Account updating
- Call Center Operations
Timeline
Client Service Representative
Cbiz Benefits, and Insurance
03.2020 - Current
High School Diploma -
Entrada
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