Maris Crump
New York,NY
Summary
With three plus years in customer service, I am able to build rapport with customers and make their experience fun, exciting and welcoming.
Works under pressure and solves problems accordingly to the task at hand no matter how big or small.
Doesn’t back down from a challenge and is always ready to get work done when it needs to be done, working above and beyond to meet company standards.
An innovative team player who enjoys collaborating with all levels of staff to meet the needs of the company and customers. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Baker
ShopRite
The Bronx, NY
01.2024 - 03.2024
- Maintained accurate inventory of baking supplies and ingredients.
- Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
- Measured out ingredients accurately to ensure consistent product quality.
- Operated ovens and other equipment to bake products according to established recipes.
- Decorated cakes with icing, sprinkles and other edible decorations.
Assembly Line Worker
Trane Inc.
Columbia, SC
09.2023 - 01.2024
- Assisted with building roofs for A/C units.
- Assembled components of a variety of products, adhering to production specifications.
- Operated machinery such as drills, saws, glues, etc.
- Ensured work areas were kept clean and organized at all times.
- Collaborated with other departments to ensure smooth production process flow.
- Loaded raw materials into machines for processing according to instructions provided by supervisors.
Lumber Sales Associate
Lowes Home Improvment
Columbia, SC
05.2023 - 09.2023
- Greeted customers and provided assistance with lumber selection.
- Assisted in loading lumber onto customer vehicles.
- Ensured that the store was clean and orderly.
- Adhered to company policies and procedures.
- Tracked inventory levels using computer systems.
- Prepared quotes for customers based on their needs.
- Built relationships with vendors in order to negotiate better prices.
Apprentice
Advanced Refrigeration & Air Inc.
Orlando, FL
02.2023 - 05.2023
- Assisted in the preparation of construction sites by clearing debris, leveling ground and erecting scaffolding.
- Operated a variety of tools to excavate, move and grade earth for foundations, trenches and roads.
- Installed Refrigerators in Public stores such as, Publix, Target, and etc.
Assembly Line Worker
Curtis Maruyasu
Lebanon, KY
06.2022 - 01.2023
- Assembled components of a variety of products, adhering to production specifications.
- Inspected finished products for quality assurance purposes.
- Operated machinery such as drills, saws and presses to assemble parts.
- Assisted in the development of new assembly processes and procedures.
- Loaded raw materials into machines for processing according to instructions provided by supervisors.
Lumber Sales Associate
Lowes Home Improvment
Garden City, NY
11.2021 - 03.2022
- Greeted customers and provided assistance with lumber selection.
- Assisted in loading lumber onto customer vehicles.
- Provided product knowledge and advice to customers regarding lumber types, grades, and sizes.
- Organized inventory on shelves according to size, type, and grade of lumber.
- Performed daily stock checks to ensure adequate supply of products.
- Maintained accurate records of sales transactions using point-of-sale software.
- Processed payments for customer purchases using cash registers or computers.
- Inspected incoming shipments for damage or defects prior to stocking shelves.
- Operated forklifts to unload lumber from delivery trucks.
- Resolved customer complaints in a timely manner.
Detailer
CarMax
Orlando, FL
05.2021 - 11.2021
- Cleaned and detailed vehicle interiors, including vacuuming carpets, cleaning upholstery, and wiping down all surfaces.
- Polished exterior of vehicles using buffers and polishing compounds to remove scratches and oxidation.
- Applied waxes, sealants, dressings, and other protective materials to preserve the finish on vehicles.
- Inspected vehicles for damage or excessive wear prior to detailing.
- Cleans engine compartment with steam cleaner or hot water pressure washer.
Food service specialist
McDonald's
12.2020 - 11.2021
- Connects with customers to ensure they have a positive experience
- Prepares all food and help customers order their favorite McDonald's meals
- Partners with other crew and managers to meet daily goals and have fun
Freight Team Associate
Home Depot
Orlando, FL
02.2021 - 05.2021
- Stocked shelves with incoming inventory and ensured proper rotation of stock to maintain freshness.
- Organized and maintained warehouse space in a neat and orderly fashion.
- Inspected freight for damage or missing parts prior to shipping and receiving.
- Unloaded trucks using forklift or other manual methods as needed.
- Performed daily cycle counts to ensure accuracy of inventory on hand.
Customer service representative
SunPass
06.2020 - 12.2020
- Engaged directly with customers who called in for a variety of topics ranging from helping them set up a new account to paying past due balances
- Helped customers over the phone, using company’s internal computer software and systems to research solutions and document their accounts
Service Agent
Enterprise Holdings LLC
06.2019 - 08.2020
- Communicated with people outside the organization, representing the organization to customers, and the public
- Cleaned vehicles inside and out, performed regular maintenance (non-mechanical services), moved vehicles, and performed other duties assigned by the manager, all completed in a safe and timely manner
Dish machine operator
Guavate Cafe
04.2018 - 07.2018
- Washed dishes, glassware, flatware, pots, pans, using dishwashers or by hand
- Maintained kitchen work areas, equipment, and utensils in clean and orderly condition
- Placed clean dishes, utensils, and cooking equipment in storage areas
Front service clerk
Publix
11.2017 - 02.2018
- Provided premier customer service, including greeting customers and answering their questions
- Helped customers locate products throughout the store and bagged groceries
- Carried grocery bags to customer’s vehicles when necessary and helped unloaded groceries into vehicles
- Restocked bags, retrieved shopping carts from the parking lot and assisted in cleaning duties as assigned
Food service worker
Taco Bell
08.2017 - 11.2017
- Greeted customers in the restaurant drive-thru, took and rang up orders, handled payment and thanked customers
- Prepared and stored food ingredients, assembled food and beverage orders, checked for accuracy, packaged products, and maintained a clean, safe work and dining environment
Camp crew member
Job Corp
09.2018
- Enforced rules and regulations of recreational facilities to maintain discipline and ensure safety
- Organized, led, and promoted interest in recreational activities, such as arts, crafts, sports, games, camping, and hobbies
- Assessed the needs and interests of individuals and groups and planned activities accordingly, given the available equipment or facilities
Education
high school diploma -
james madison high school
10.2018
Skills
- Active listening
- Service-Oriented
- Microsoft
- Operating a vehicle
- Heavy machinery
- Team player
- Baking
- Customer service
- Attention to detail
- Creative problem solving
- Opening and closing duties
- Verbal and written communication
- Oven operation
- Solid problem solver
- Hand-eye coordination
- Food safety
- Adaptive and creative
Timeline
Baker
ShopRite
01.2024 - 03.2024
Assembly Line Worker
Trane Inc.
09.2023 - 01.2024
Lumber Sales Associate
Lowes Home Improvment
05.2023 - 09.2023
Apprentice
Advanced Refrigeration & Air Inc.
02.2023 - 05.2023
Assembly Line Worker
Curtis Maruyasu
06.2022 - 01.2023
Lumber Sales Associate
Lowes Home Improvment
11.2021 - 03.2022
Detailer
CarMax
05.2021 - 11.2021
Freight Team Associate
Home Depot
02.2021 - 05.2021
Food service specialist
McDonald's
12.2020 - 11.2021
Customer service representative
SunPass
06.2020 - 12.2020
Service Agent
Enterprise Holdings LLC
06.2019 - 08.2020
Camp crew member
Job Corp
09.2018
Dish machine operator
Guavate Cafe
04.2018 - 07.2018
Front service clerk
Publix
11.2017 - 02.2018
Food service worker
Taco Bell
08.2017 - 11.2017
high school diploma -
james madison high school
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