Maris Henderson

Organized and detail-oriented professional with a proven track record of delivering exceptional hospitality service, building strong member relationships, and creating memorable guest experiences.

• Skilled in maintaining positive relationships with members and guests by addressing inquiries, resolving service concerns, and providing personalized support.
• Experienced in assisting the Membership Experience Department (MED) with prospective member outreach, new membership inquiries, and member engagement.
• Support event marketing and promotion to increase awareness and participation in club activities and special events.
• Manage Polo Golf & Country Club’s Facebook and Instagram accounts, creating and publishing content to promote events, club activities, and member experiences.
• Demonstrate excellent communication, multitasking, organizational, and problem-solving skills, with experience scheduling appointments, identifying customer needs, and recommending appropriate products and services.

• Reliable and trustworthy janitorial professional with3+ years of experience keeping facilities in clean and orderly condition
• Performs heavy cleaning duties, including cleaning floors, dusting ceilings and glass, cleaning restrooms, dusting office furniture, and removing trash
• Completes routine maintenance activities, including notifying management of the need for repairs
• Keeps report on work in progress or completion

**Skills Developed while Working with ECO Maids:**

• Ensured timely completion of tasks by managing daily schedules efficiently and prioritizing workload.
• Enhanced customer satisfaction by providing personalized services based on individual client preferences
• Collaborated with team members to complete large-scale projects in a timely manner, maximizing efficiency.
• Adapted quickly to new cleaning techniques and equipment when introduced, improving overall productivity levels.

• Cashier and Front House
• Welcomed customers and helped determine their needs.
• Built relationships with customers to encourage repeat business.
• Delivered exceptional service by promptly addressing customer concerns and special requests.
• Restocked supplies and prepared additional items during downtime for expected busy periods.
• Operated cash register accurately, managing transactions efficiently while providing excellent customer service.

• Cashier
• Trained and mentored new personnel hired to fulfill various roles
• Restocked and organized merchandise
• Streamlined food ordering process for increased efficiency and reduced waiting times
• Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations
• Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers