Marisa Burke
Ames,IA
Summary
I am a mission-driven person with years of hands on experience in many different fields of work. I am polished in customer service. In positions of leadership I consistently remain calm and focused in stressful situations and work to find the best outcome for all involved. I am an experienced candidate with a passion for a positive work environment.
Overview
6
6
years of professional experience
Work History
Barista Shift Supervisor
Iowa State Dining
08.2021 - Current
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Monitored food inventory and supplies to prevent waste.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Retail Sales Associate
TJ Maxx, TJX Companies
05.2021 - 07.2021
- Utilized upselling techniques to promote additional products and increase sales.
- Used in-store system to locate inventory and place special orders for customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers and helped with product questions, selections, and purchases.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Consultant Intern
Metro Infectious Disease Center
06.2020 - 01.2021
- Conducted annual reviews of existing policies to update information.
- Integrated technology and business operations to identify targeted solutions to customer issues.
- Analyzed customer needs to provide customized insurance solutions.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills
- Managed approximately 40 calls to insurance companies per day
Zoo City Treats
Zoo City Treats
06.2019 - 06.2020
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card and check transactions to complete customer purchases.
- Identified and resolved discrepancies and errors in customer accounts.
- Stored food in designated containers and storage areas to prevent spoilage.
- Learned other teammates' work tasks to train as backup.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
Lifeguard
Westchester Park District
05.2018 - 09.2018
- Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Inspected and tested pool equipment functionality to minimize hazards.
- Shared tips with patrons on swimming techniques and strength training.
Education
Bachelor of Arts - Public Relations
Iowa State University
Ames, IA05.2024
High School Diploma -
Riverside Brookfield High School
Riverside, IL05.2020
Skills
- Corrective Actions
- Customer Service
- Attention to Detail
- Production Preparation
- Advertising Techniques
- Critical Thinking
- Public Safety
- Motivated
- Complex Problem-Solving
- Listening Skills
- Hospitality and Accommodation
- Multitasking Strengths
Timeline
Barista Shift Supervisor
Iowa State Dining
08.2021 - Current
Retail Sales Associate
TJ Maxx, TJX Companies
05.2021 - 07.2021
Consultant Intern
Metro Infectious Disease Center
06.2020 - 01.2021
Zoo City Treats
Zoo City Treats
06.2019 - 06.2020
Lifeguard
Westchester Park District
05.2018 - 09.2018
Bachelor of Arts - Public Relations
Iowa State University
High School Diploma -
Riverside Brookfield High School
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