Nadiah Baeza
Bennington,Kansas
Summary
Outgoing Barista Shift Supervisor offering seven years of experience overseeing daily operations of high traffic locations. Hardworking and organized individual well-versed in maintaining records, training employees and ordering and receiving inventory. Motivated worker with in-depth knowledge of POS systems.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista Shift Supervisor
Starbucks, AAFES
Schofield Barracks, HI
03.2022 - Current
- Foster a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Build strong relationships with regular customers through speedy and attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Train new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Ensure smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Improve store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Ensure high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Boost sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Handle and resolve customer issues and complaints with professionalism to drive customer satisfaction and repeat business.
- Assist in the development and implementation of new store policies, leading to improved efficiency and a more cohesive team dynamic.
- ServSafe certification, supervisor training with AAFES company.
Food Service Shift Lead
Baskin Robins, AAFES
Schofield Barracks, HI
09.2021 - 03.2022
- Cashier, customer service
- Maintained clean workspaces to maximize productivity and safety.
- Run shift alone. Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods, always using FIFO method.
Barista
Scooters
Salina, KS
07.2021 - 09.2021
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Food Service Shift Lead
Dairy Queen Grill & Chill
Salina, KS
07.2018 - 07.2021
- Cashier, customer service. Take orders for lobby and drive through, make ice cream orders, cook in kitchen, keep workplace clean constantly, close, lead and train newer employees, restock sore.
Education
High School Diploma -
Bennington HS/ Kansas Connections Academy
Bennington, KS05.2021
Skills
- Customer Service
- Cashier
- Supervisor
- ServSafe Certification
- Cleanliness Maintenance
- Barista Training
- Cash Handling Accuracy
- Drink Preparation Speed
- Product Upselling
- Staff Motivation
- Adaptability to Change
- Supply Ordering
- Food Safety Compliance
- Team Collaboration
- Attention to Detail
- Production and Time Sequencing
- Critical Thinking
- Time Management and Efficiency
References
- Karen Iamanu, Former manager (Starbucks), 808-460-0448
- Kathleen Agustin, Former Supervisor(Starbucks), 808-779-4710
- Thomas Heidenmann, Operational Manager (AAFES), 915-216-6113
Certification
ServSafe Certification
Timeline
Barista Shift Supervisor
Starbucks, AAFES
03.2022 - Current
Food Service Shift Lead
Baskin Robins, AAFES
09.2021 - 03.2022
Barista
Scooters
07.2021 - 09.2021
Food Service Shift Lead
Dairy Queen Grill & Chill
07.2018 - 07.2021
High School Diploma -
Bennington HS/ Kansas Connections Academy