Marisa Dibble
Tampa,FL
Summary
Customer Service Representative with a proven track record in delivering exceptional support and resolving customer inquiries. Proficient in communication and problem-solving, consistently fostering positive relationships to enhance customer satisfaction. Achievements include increasing customer loyalty through attentive service and effective issue resolution. Dedicated to improving team performance by sharing best practices within customer service operations.
Overview
8
8
years of professional experience
Work History
Lead Coordinator
Red Cap Plumbing
Tampa , FL
08.2024 - Current
- Set and confirmed customer appointments.
- Entered information into system to update status reports.
- Acted as a liaison between internal teams and external vendors when needed.
- Created reports that tracked key performance indicators related to project success metrics.
- Analyzed data from previous projects to identify areas for improvement in future initiatives.
- Facilitated communication between team members as well as external partners.
- Managed recordkeeping, documentation, and reporting functions for department.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Resolved customer complaints or answered customers' questions.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
Customer Service Representative
Red Cap Plumbing
Tampa, FL
10.2018 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Responded to customer calls and emails to answer questions about products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Roto Rooter Plumbing
Columbus, GA
07.2016 - 10.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Trained new personnel regarding company operations, policies and services.
- Detailed payment options and explained price, receipt and billing details to customers.
- Maintained and managed customer files and databases.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
Russell County High School
Seale, AL05.2013
Skills
- Call center experience
- Appointment scheduling
- Active listening
- Data entry
- Lead generation
- High-energy attitude
- Multitasking and organization
- Punctuality and reliability
- Microsoft outlook
Timeline
Lead Coordinator
Red Cap Plumbing
08.2024 - Current
Customer Service Representative
Red Cap Plumbing
10.2018 - Current
Customer Service Representative
Roto Rooter Plumbing
07.2016 - 10.2018
High School Diploma -
Russell County High School