Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marisa Gelsomino

West Islip

Summary

Dynamic Food Service Director with a proven track record at Showcase Cinemas, excelling in inventory management and staff training. Enhanced customer satisfaction through exceptional service and effective problem-solving. Demonstrated leadership by fostering a positive work environment and maintaining high sanitation standards, ensuring compliance with health regulations.

Overview

19
19
years of professional experience

Work History

Food Service Director

Showcase Cinemas
10.2020 - 02.2025
  • Assisted in daily food service operations and ensured compliance with health regulations.
  • Engaged with team members to enhance customer service and dining experience.
  • Maintained inventory records and assisted in ordering supplies as needed.
  • Learned kitchen safety protocols and proper food handling techniques.
  • Participated in staff training sessions to promote knowledge of food service standards.
  • Contributed to the development of promotional materials for special events.
  • Maintained high standards of cleanliness and sanitation, ensuring compliance with all health department regulations.
  • Managed budgets effectively, controlling costs through efficient inventory management and supplier negotiations.
  • Implemented a system for tracking inventory levels accurately, preventing shortages or overstock situations that could impact service quality.
  • Handled all projection issues in a timely manner
  • Handled customer complaints and inquiries with professionalism

Movie Theater Manager

Showcase Cinemas
10.2019 - 03.2020
  • Oversaw daily theater operations, ensuring smooth performances and patron satisfaction.
  • Managed budgeting processes, optimizing resource allocation for events and productions.
  • Developed marketing strategies to enhance audience engagement and attendance metrics.
  • Led staff training programs, fostering professional growth and improving service quality.
  • Oversaw box office operations, managing ticket sales processes and ensuring accurate financial reporting.
  • Boosted employee morale by fostering a positive work culture through open communication channels, team-building activities, and ongoing professional development opportunities.
  • Streamlined daily operations for increased efficiency, overseeing staff scheduling, budget management, and facility maintenance.
  • Enhanced patron experience through excellent customer service and timely resolution of issues or concerns.
  • Conducted regular evaluations of staff performance, setting clear expectations and providing feedback for continuous improvement.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Food Service Worker

Showcase Cinemas
07.2006 - 10.2019
  • Operated kitchen equipment efficiently to ensure timely food preparation.
  • Assisted in inventory management, ensuring accurate stock levels and freshness of ingredients.
  • Trained new staff on food service procedures and safety protocols.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Education

High School Diploma -

North Babylon High School
North Babylon, NY
06.2005

Skills

  • Ordering and purchasing
  • Staff training and development
  • Sanitation standards
  • Staff leadership
  • Staff supervision
  • Inventory management
  • Employee scheduling
  • Waste reduction
  • Portioning
  • Customer service
  • Problem-solving
  • Reliable and responsible
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Team leadership
  • Cash handling
  • Calm and pleasant demeanor

Timeline

Food Service Director

Showcase Cinemas
10.2020 - 02.2025

Movie Theater Manager

Showcase Cinemas
10.2019 - 03.2020

Food Service Worker

Showcase Cinemas
07.2006 - 10.2019

High School Diploma -

North Babylon High School

Similar Profiles

CREATE PROFILE