Marisa Hammond
Carlisle,PA
Summary
Dynamic Pharmacy Technician with proven expertise at Rite-Aid Pharmacy in prescription filling and insurance billing. Recognized for optimizing workflows and enhancing customer satisfaction through effective problem-solving and team collaboration. Committed to maintaining confidentiality and ensuring compliance with pharmacy ethics while delivering exceptional service in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician
Rite-Aid Pharmacy
Carlisle, PA
08.2023 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory of pharmaceuticals, ensuring stock levels met operational needs.
- Processed prescription orders using pharmacy management software efficiently.
- Educated customers on medication usage, side effects, and safety precautions.
- Conducted regular checks on expiration dates of medications to ensure compliance.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Customer Service Desk Associate
Home Depot
Carlisle, PA
07.2023 - 08.2023
- Assisted customers with product inquiries and order tracking, enhancing overall satisfaction.
- Processed returns and exchanges efficiently, maintaining store policies and procedures.
- Educated customers on product features and benefits, driving informed purchasing decisions.
Checkout Coach
Giant Food Stores
Mechanicsburg, PA
03.2022 - 07.2023
- Facilitated smooth checkout processes by assisting cashiers with customer inquiries and transaction issues.
- Trained new staff on best practices for efficient checkout operations and customer service techniques.
- Monitored checkout area to ensure compliance with safety standards and store policies.
- Assisted in maintaining cleanliness and organization of checkout lanes to create a welcoming environment.
- Resolved customer complaints promptly, ensuring positive shopping experiences and repeat visits.
- Managed cash handling procedures, ensuring accuracy and accountability for all transactions while minimizing the risk of loss.
- Established a positive work environment by fostering teamwork, collaboration, and open communication among team members.
- Reduced customer wait times by streamlining the checkout process and effectively managing staff during peak hours.
Education
East Windsor High School
East Windsor, CT06.2021
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Prescription filling
- Insurance billing
- Answering customer questions
- Pharmacy ethics
- Supply restocking
- Receiving incoming supplies
- Data entry
- Customer service
- Attention to detail
Timeline
Pharmacy Technician
Rite-Aid Pharmacy
08.2023 - Current
Customer Service Desk Associate
Home Depot
07.2023 - 08.2023
Checkout Coach
Giant Food Stores
03.2022 - 07.2023
East Windsor High School