Marisa Noltin
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Parts Town
Addison
08.2024 - Current
- Resolved customer complaints promptly, contributing to a positive customer experience.
- Assisted customers with inquiries about parts and services, enhancing their understanding and satisfaction.
- Processed orders using internal systems and software, ensuring accurate and timely fulfillment.
- Identified opportunities for upselling additional products or services based on customer needs.
- Trained new team members on customer service protocols.
Packing Specialist
Parts Town
02.2024 - 05.2024
- Managed packing process to ensure product accuracy and minimize damages.
- Assembled finished product for shipment by packing, crating, loading and securing items.
- Inspected containers, materials, and products to verify compliance with packing specifications.
- Wrapped products in protective material such as bubble wrap prior to packing them into boxes or crates.
- Inspected product on lines for conformance to predetermined quality specifications.
- Prioritize work to meet deadlines for customer
- Reported discrepancies between actual product count and computer-generated reports to facilitate accurate inventory management.
Client Services Specialist
Crane Worldwide
12.2021 - 11.2022
- Handled communications for 2 major accounts within the company
- Identified and addressed various issues related to received freight.
- Monitored compliance with international rules and regulations to mitigate risks
- Managed communications for 2 major accounts to enhance client satisfaction
- Data entry for international shipments entering the warehouse
Customer Service
Custom Companies
03.2016 - 01.2021
- Answers 50-75 calls a day, tracking shipments, entering pickups, rate quoting.
- Managed customer accounts for sales reps, ensuring accurate and timely service delivery.
- Resolved issues preventing shipments from delivering.
- Assisted various departments with operational tasks.
- Managed reports for specific customers
- Tracked and organized shipment dispositions for efficient processing
- Guided customers and partner agents on pricing and rates for special services, facilitating informed decision-making.
- Reconciled payments to partner carriers via manual invoicing and electronic data, around 4,000 invoices a month
- Maintained aging reports for all my assigned partner carriers
- Prepared and processed check runs once or twice a week
- Supported various departments by addressing diverse operational needs as required.
Customer Service
Cheese Merchants
01.2015 - 03.2016
- Ensured accurate entry, invoicing, and billing of purchase orders for customers
- Answered questions to assist customers and co-workers regarding the product.
- Updated and maintained customer databases to facilitate efficient service delivery
- Screened all calls made to the office to avoid any unnecessary spam calls.
- Undertaking general administrative skills such as filing, photocopying, opening and sending mail.
Education
High School Diploma -
Addison Trail High School
Addison, ILCollege of DuPage
Glen Ellyn, ILSkills
- Customer relationship management
- Complaint resolution
- Order processing
- Billing and accounting support
- Problem solving
- Attention to detail
Timeline
Customer Service Representative
Parts Town
08.2024 - Current
Packing Specialist
Parts Town
02.2024 - 05.2024
Client Services Specialist
Crane Worldwide
12.2021 - 11.2022
Customer Service
Custom Companies
03.2016 - 01.2021
Customer Service
Cheese Merchants
01.2015 - 03.2016
High School Diploma -
Addison Trail High School
College of DuPage