Marisa Pendleton
Wildomar
Summary
Detail-oriented and reliable individual with a strong foundation in time management, communication, and adaptability. Currently seeking to re-enter the workforce and apply transferable skills in a dynamic and growth-oriented environment.
Overview
14
14
years of professional experience
Work History
Office Manager
Advanced Podiatry
Newport Beach, CA
04.2004 - 11.2007
- Coordinated office operations to enhance workflow and improve patient experience.
- Managed scheduling for multiple practitioners, optimizing appointment availability and reducing wait times.
- Implemented electronic health record system, streamlining patient data management and enhancing accuracy.
- Developed and maintained office policies to ensure compliance with healthcare regulations and standards.
- Trained new administrative staff on office protocols, fostering a collaborative work environment.
- Oversaw inventory management for medical supplies, ensuring timely procurement and cost-effectiveness.
- Facilitated communication between patients and healthcare providers, improving service delivery satisfaction rates.
- Analyzed operational processes to identify areas for improvement, implementing changes that enhanced efficiency.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Sales Associate
Dollar Tree
Fullerton, CA
12.1998 - 09.2000
- Executed daily sales transactions, ensuring accuracy and efficiency at point-of-sale systems.
- Assisted in inventory management, maintaining stock levels and organizing merchandise displays.
- Trained new associates on customer service protocols and operational procedures.
- Enhanced customer experience through proactive engagement and problem resolution.
Sales Associate
Mainly Seconds
Brea, CA
05.1994 - 07.1997
- Implemented promotional displays to drive product visibility and increase sales volume.
- Monitored store environment for cleanliness and organization, ensuring compliance with company standards.
- Collaborated with team members to optimize workflow during peak hours, improving overall efficiency.
- Analyzed customer feedback to identify trends, contributing to improved service strategies and offerings.
Education
High School Diploma -
Fullerton College
Fullerton, CAHigh School Diploma -
Fullerton Union High
Fullerton, CAMedical Assistant -
American Career College
CASkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Billing
- Bookkeeping
- Staff management
- Scheduling
Timeline
Office Manager
Advanced Podiatry
04.2004 - 11.2007
Sales Associate
Dollar Tree
12.1998 - 09.2000
Sales Associate
Mainly Seconds
05.1994 - 07.1997
High School Diploma -
Fullerton College
High School Diploma -
Fullerton Union High
Medical Assistant -
American Career College