MARISA PONCE
Sarasota,Florida
Summary
Motivated and reliable retail professional with over a year of experience as a Shift Supervisor at Starbucks. Skilled in customer service, cash handling, inventory support, and leading small teams in a fast-paced environment. Seeking a Seasonal Stocker/Cashier position at ALDI to contribute strong work ethic, attention to detail, and friendly customer service during peak store hours.
Overview
2
2
years of professional experience
Work History
Shift Supervisor
Starbucks
08.2023 - Current
- Lead daily shifts in a fast-paced store, supporting baristas and ensuring smooth operations during busy hours.
- Provide friendly, attentive customer service by greeting guests, taking orders accurately, and resolving issues with patience and professionalism.
- Handle cash and card transactions using the POS system, assist with cash drawers, and support opening and closing procedures.
- Help manage product levels by restocking shelves, rotating inventory, and checking dates to maintain freshness and store standards.
- Maintain a clean and organized front-of-house, back bar, and lobby area, following company cleanliness and safety guidelines.
- Assist with training new baristas on store routines, customer service expectations, drink standards, and basic cash-handling procedures.
- Work closely with team members to meet store goals, support each other during rushes, and keep communication clear and positive.
- Recognized as Partner of the Quarter for outstanding teamwork, reliability, and customer service.
Education
High School Diploma -
Booker High School
Sarasota, Florida05.2023
Skills
- Customer & Store Skills
- Strong customer service and people skills; comfortable interacting with a wide range of customers
- Cash handling and POS operation experience from a high-volume retail environment
- Basic stocking and inventory support, including restocking, organizing shelves, and rotating product
- Maintains a clean, organized workspace and follows store standards and safety guidelines
- Work Style & Personal Traits
- Team-oriented and cooperative; works well with others and supports coworkers during busy periods
- Hardworking and dependable; consistently shows up on time and follows through on responsibilities
- Responsible and trustworthy with money, store procedures, and tasks assigned by management
- Self-motivated and able to stay productive without constant supervision
- “People person” with a friendly, approachable attitude and positive demeanor
TRAINING & RECOGNITION
- Starbucks Barista & Shift Supervisor Training
- Hands-on training in customer service, POS operation, drink preparation, food safety, and store routines.
- Partner of the Quarter – Starbucks
- Internal recognition for exceptional performance, teamwork, and customer service.
AVAILABILITY
Flexible availability for seasonal work, including mornings, evenings, weekends, and holidays as needed by store scheduling.
Timeline
Shift Supervisor
Starbucks
08.2023 - Current
High School Diploma -
Booker High School