MARISA REDDEN
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Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Food and Beverage Manager
Glen Riddle Golf Club
03.2017 - 10.2024
- Resolved guest issues promptly and professionally, turning negative experiences into positive ones whenever possible
- Trained, supervised and motivated many employees to enhance customer service and encourage repeat business
- Beverage Cart Attendant
- Bartender
- Managed staff schedules and maintained adequate coverage for all shifts
- Cater to over 200 guests daily
- Provide excellent customer service
- Ensure the guests have a satisfying experience
- Create and maintain a healthy and satisfying work environment for all employees
- Increased revenue through effective upselling techniques and promotional strategies
- Fostered strong relationships with vendors, ensuring timely deliveries of products needed for daily operations
Operations Customer Service Manager
SBA Solutions
01.2020 - 08.2021
- Trained new employees on proper protocols and customer service standards
- Implemented quality assurance measures to ensure consistent delivery of top-notch customer support services
- Described product and service details to customers to provide information on benefits and advantages
- Interacted well with customers to build connections and nurture relationships.
Server & Bartender
Hammerheads Bar & Grill
05.2017 - 11.2018
- Served food and beverages promptly with focused attention to customer needs
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
Teacher
Cozy Critters Child Care
08.2017 - 05.2018
- Keep children safe, healthy, happy, and clean
- Incorporated multiple types of teaching strategies into classroom.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Teach children critical language, social, and motor skills
- Help children grow socially, physically, and intellectually
- Maintain strong communication and interpersonal abilities
- Plan, prepare, and deliver lesson plans that facilitate active learning
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment
Education
Associate of Arts - Education
WorWic Community College
High School Diploma -
Stephen Decatur High School
Berlin, MDSkills
Team-oriented approach
Multitasking
Service-oriented communication skills
Effective organization
Sales and marketing
Active listening
Training and onboarding
Adaptability
Operations oversight
Timeline
Operations Customer Service Manager
SBA Solutions
01.2020 - 08.2021
Teacher
Cozy Critters Child Care
08.2017 - 05.2018
Server & Bartender
Hammerheads Bar & Grill
05.2017 - 11.2018
Food and Beverage Manager
Glen Riddle Golf Club
03.2017 - 10.2024
Associate of Arts - Education
WorWic Community College
High School Diploma -
Stephen Decatur High School
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