Summary
Overview
Work History
Skills
Certification
Languages
Websites
References
Timeline
TruckDriver

Marisa Robinson-Jarrett

Orlando,FL

Summary

Accomplished delivery professional with great people and problem-solving abilities. Maintains impeccable appearance and vehicle for fast, professional deliveries. Manages time expertly and goes above and beyond to exceed expectations. Focused professional successful at handling continuous work. Meets tight schedule demands by planning routes well and anticipating potential roadblocks. Flexes easily with changing assignments, customers and weather. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Delivery Driver

Uber Eats
Orlando, FL
11.2024 - Current
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Contacted customers prior to delivery to coordinate delivery times.

Customer Care Representative

Aetna, a CVS Health
Orlando, FL
07.2024 - 09.2024
  • Educated customers where applicable to alleviate need for future contact.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Assisted customers in navigating through website features and functions to locate desired information or products.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collected deposits or payments and arranged for billing.
  • Updated databases with new and modified customer data.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • Ensured compliance with company policies regarding privacy laws and data protection regulations.
  • Built sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Documented customer correspondence in CRM to track requests, problems, and solutions.

Certified Nursing Assistant

Molly Mahoney
Baldwin Park, FL
11.2022 - 08.2024
  • Provided emotional support to patients and families during difficult times.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Assisted patients with daily living activities, including bathing, dressing, and grooming.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.

Certified Nursing Assistant

Parkview Rehabilitation Center
Orlando, FL
03.2023 - 08.2023
  • Helped residents walk with or without self-help devices.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Documented activities and recorded information in EMR system.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Answered signal lights, bells or intercom systems to determine resident needs.

Certified Nursing Assistant

Right At Home
Orlando, FL
10.2022 - 03.2023
  • Documented activities and recorded information in EMR system.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Used mobility devices to transport patients.
  • Assisted residents with bathing and dressing to promote personal hygiene.

Skills

  • Delivery logging
  • Database management
  • Package scanning
  • GPS and route planning
  • Order picking and processing
  • Clean driving record
  • Attention to detail
  • Quality assurance
  • Customer service
  • Mileage tracking
  • Map reading and navigation skills

Certification

  • Certified Nurse Assistant
  • Bloodborne Pathogen
  • HiPAA
  • TWIC

Languages

English
Professional

References

References available upon request.

Timeline

Delivery Driver

Uber Eats
11.2024 - Current

Customer Care Representative

Aetna, a CVS Health
07.2024 - 09.2024

Certified Nursing Assistant

Parkview Rehabilitation Center
03.2023 - 08.2023

Certified Nursing Assistant

Molly Mahoney
11.2022 - 08.2024

Certified Nursing Assistant

Right At Home
10.2022 - 03.2023

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Marisa Robinson-Jarrett