Marisa Shepherd
Bossier City,LA
Summary
Dynamic and results-driven professional with a blend of retail management, leadership, and clinical experience. Currently serving as Assistant Manager and Sales Lead at Hemline, with a proven track record in driving sales growth, leading teams, and delivering exceptional customer service. With a strong foundation in clinical knowledge from nursing school, I bring a unique understanding of medical terminology and patient care, making me well-suited for a career in pharmaceutical sales. Adept at building relationships, educating clients, and providing solutions to meet their needs. Seeking to leverage my expertise in both sales and healthcare in a pharmaceutical sales role.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Hemline Lafayette
Lafayette, LA
05.2024 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Sales Lead
Hemline Lafayette
Lafayette, Louisiana
09.2023 - Current
- Reviewed customer data to determine potential new markets and target customers.
- Assisted in developing promotional materials such as brochures, flyers.
- Maintained relationships with existing clients by providing product updates and information.
- Monitored competitor activities to stay ahead of the competition in terms of pricing, products.
- Resolved customer complaints in an efficient manner while maintaining quality standards.
- Provided training sessions for new employees on sales techniques, procedures.
- Collaborated with marketing department to ensure effective promotion of products and services.
Nursing Clinical Student Practical Nurse
University Of Louisiana At Lafayette
Lafayette, LA
01.2023 - 05.2023
- Assisted in patient care by taking vital signs, administering medications, and providing personal hygiene.
- Provided direct nursing care to patients in accordance with established standards of practice and policies.
- Maintained accurate documentation of patient treatments and progress notes.
- Participated in clinical rounds to discuss the progress of individual cases with physicians and nurses.
- Collaborated with other healthcare professionals to develop comprehensive treatment plans for patients.
- Assessed patient health status through physical exams, review of medical history and diagnostic testing results.
- Educated patients about lifestyle changes, proper nutrition and medication compliance.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Education
Bachelor of General Studies - Concentration in Business
University of Louisiana At Lafayette
Lafayette, LA08-2024
High School Diploma -
Airline High School
Bossier City, LA05-2020
Skills
- Sales monitoring
- Product and service knowledge
- Sales Strategies
- Marketing knowledge
- Customer rapport
- Business development understanding
- Sales Growth
- Retail Operations
Professional Organizations
Kappa Delta Sorority
- Parliamentarian: 11/2022 - 11/2023
- Recruitment Assistant: 11/2022 - 11/2023
- Gamma Kappa Member: 08/2020 - 05/2024
Timeline
Assistant Manager
Hemline Lafayette
05.2024 - Current
Sales Lead
Hemline Lafayette
09.2023 - Current
Nursing Clinical Student Practical Nurse
University Of Louisiana At Lafayette
01.2023 - 05.2023
Bachelor of General Studies - Concentration in Business
University of Louisiana At Lafayette
High School Diploma -
Airline High School
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