Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Marisa Sherwood

Wichita,KS

Summary

Self-motivated Customer Service professional bringing proven leadership, organizational and customer relations skills. Independently solved problems and kept teams on task to handle diverse business requirements.

Overview

16
16
years of professional experience

Work History

Administrator, Dispatch Manager, Accounting Associate

King of Freight
Wichita, KS
07.2017 - Current
  • Running a team of 30+ individuals to meet dispatch quota.
  • Problem solving/approvals for sales reps among all departments.
  • Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
  • Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
  • Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
  • Tracked and reviewed customer credit limits for the company, minimizing customer wait times and service disruptions.

Store Manager, Assistant Manager, Sales Rep

Sprint
Lawrence, KS
07.2014 - 07.2017
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Rotated merchandise and displays to feature new products and promotions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Wireless Lifestyle Core Values award for Integrity 2016

Server

Bigg’s BBQ
Lawrence, KS
06.2013 - 06.2014
  • Responsible for opening restaurant with minimal supervision.
  • Greeted and maintained relationships with regular customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.

Cashier/Greeter Trainer, Server Trainer

Buffalo Wild Wings
Wichita, KS
01.2009 - 01.2013
  • Trainer for Cashier/Greeter position in 2009
  • Trainer for Server in 2010
  • Opened restaurants in the midwest area with teams of 20-30 individuals with company training manual, creating team building exercises, and creating a fun work atmosphere
  • Employee of the Year, Hospitality 2010
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Teller I

Fidelity Bank
Wichita, KS
01.2011 - 01.2012
  • Assisted in preparing weekly audits, retention at the end of every month, and established reports to track products sold throughout the month to meet goal requirements.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Education

High School Diploma - undefined

Derby High School
2010

Skills

  • Microsoft Word, Excel, and Office, copy/fax machine, answering multiple phone lines
  • Interpersonal communication to colleagues and customers
  • Documentation and reporting
  • Operations Oversight
  • Administrative support
  • Performance improvement

References

Julian Villegas

559.270.2037

Kelsey Reynolds

620.218.2559

Timeline

Administrator, Dispatch Manager, Accounting Associate

King of Freight
07.2017 - Current

Store Manager, Assistant Manager, Sales Rep

Sprint
07.2014 - 07.2017

Server

Bigg’s BBQ
06.2013 - 06.2014

Teller I

Fidelity Bank
01.2011 - 01.2012

Cashier/Greeter Trainer, Server Trainer

Buffalo Wild Wings
01.2009 - 01.2013

High School Diploma - undefined

Derby High School

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