Marisa Smith
Coeburn,VA
Summary
Adept at maintaining HIPAA compliance and enhancing customer satisfaction, I leveraged my skills in insurance verification and customer service at Ensemble Health Partners. Known for reliability and exceptional organizational abilities, I excel in high-pressure environments, consistently delivering tailored solutions to meet diverse patient needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Ensemble Heath Partners
Clintwood, VA
03.2022 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Customer Service Cashier
Roses Discount Store
Castlewood, VA
03.2021 - 02.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
Eastside High School
Coeburn, VA05-2021
Skills
- Customer service
- Customer satisfaction
- Insurance verification
- Multitasking and organization
- Reliability and dedication
- HIPAA compliance
Certification
- Certified Revenue Cycle Representative (CRCR) - Healthcare Financial Management Association.
Timeline
Patient Access Representative
Ensemble Heath Partners
03.2022 - Current
Customer Service Cashier
Roses Discount Store
03.2021 - 02.2022
High School Diploma -
Eastside High School