Marisa Sonnier
ABBEVILLE,LA
Summary
Highly driven General Manager with 5 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with the mental capacity to execute and complete multiple projects in high-stress environments. Successful at motivating, training, and developing team members to reach their highest potential.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Riverfront Restaurant
Abbeville, LA
06.2019 - Current
- Scheduled staffing levels according to expected business volume on a daily basis.
- Trained and supervised staff members in all aspects of restaurant operations.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Ensured compliance with all local health codes, sanitation regulations, and company policies.
- Monitored daily financial transactions and prepared weekly reports for management review.
- Reviewed performance evaluations of employees on a regular basis in order to enhance their productivity levels.
- Performed administrative tasks including payroll processing, budgeting activities.
- Negotiated contracts with suppliers for purchasing food ingredients at the most competitive rates.
- Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Planned menus in collaboration with chefs and other personnel.
- Delegated work to staff, setting priorities and goals.
Server/Head Bartender
Riverfront Restaurant
Abbeville, LA
09.2016 - Current
- Handled complaints and disputes from customers to promote customer satisfaction.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
Server/Bartender
Dupuy's
Abbeville, LA
08.2009 - 09.2016
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Assisted in training new servers.
Education
Phlebotomy/EKG
Academy of Acadiana
New Iberia, LA09-2014
High School Diploma -
Abbeville High School
Abbeville, LA05-2010
Some College (No Degree) - Business
South Louisiana Community College
Lafayette, LASkills
- Advertising and marketing
- Staff Supervision
- Business Development
- Customer Relationship Management
- P&L Management
- Account Management
Affiliations
- Rotary Club of Abbeville
Certification
- ServSafe Certified
References
References available upon request.
Timeline
General Manager
Riverfront Restaurant
06.2019 - Current
Server/Head Bartender
Riverfront Restaurant
09.2016 - Current
Server/Bartender
Dupuy's
08.2009 - 09.2016
Phlebotomy/EKG
Academy of Acadiana
High School Diploma -
Abbeville High School
Some College (No Degree) - Business
South Louisiana Community College
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