Marisa Wardlaw
New Braunfels,TX
Summary
Motivated individual with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment. Willing and wanting to learn new things, so I can get more experience in business management and management overall.
Overview
5
5
years of professional experience
Work History
Line Cook
Courtyard by Marriott
New Braunfels, TX
09.2023 - Current
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Ensured that all dishes were prepared according to recipe specifications.
- Worked closely with management team in order to meet budget goals while maintaining high quality standards.
- Adhered to sanitation policies at all times when handling food products.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Communicated effectively with other staff members regarding orders and menu changes.
- Tracked inventory levels of all products used in the kitchen on a daily basis.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Performed basic knife skills such as dicing onions or slicing meats.
- Stocked and restocked kitchen supplies as needed.
- Sanitized kitchen counters and preparation areas to prevent foodborne illness and cross-contamination.
- Inspected equipment for cleanliness prior to use every shift.
- Received and stored food and supplies.
- Trained new team members on proper meat and vegetable preparation techniques.
- Performed workstation prep prior to shift start.
Front Desk Agent
Courtyard by Marriott
New Braunfels, TX
09.2022 - 09.2023
- Moved and balanced availability to ensure the guests with reservations had a room whenever they arrive.
- Ensured guests were aware of any technical or maintenance issues that may happen throughout the day.
- Handled payment processing and provided customers with receipts, proper bills and change.
- Answered telephones and greeted visitors to assist, answer questions, and direct.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Posted charges, updated accounts and issued bills to departing guests.
- Input customer data into reservation systems and updated to reflect room changes.
- Responded to inquiries and room requests made online, by phone and via email.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Supervised daily operations of hotel front desk in absence of manager.
- Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Leveraged software to confirm reservations and address guest needs.
Food and Beverage Supervisor
Schlitterbahn
New Braunfels, TX
06.2021 - 08.2022
- Managed 20-30 employees that were distributed throughout 4-5 stands, made sure everything needed was available to the staff.
- Resolved customer complaints or service issues, issued refunds if needed or discounts if needed.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Produced detailed documentation to outline potential worker issues.
- Managed food service sales, costs and budget administration to keep operations in line with financial targets.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Improved presentation and sales approaches to increase revenue.
- Explained goals and expectations required of trainees.
- Prepared workstations with ingredients and tools to increase efficiency.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Food and Beverage Team Leader
Schlitterbahn
New Braunfels, TX
05.2020 - 07.2021
- Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
- Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Used proper cleaning supplies and methods to ensure proper sanitation.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Monitored temperatures of prepared food and cold-storage areas.
- Coached staff on strategies to enhance performance and improve customer relations.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Prepared workstations with ingredients and tools to increase efficiency.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Food and Beverage Cashier
Schlitterbahn
New Braunfels, TX
05.2019 - 08.2019
- Greeted customers promptly and responded to questions.
- Assisted customers by providing information and resolving complaints.
- Took orders, prepared foods and processed payments in full-service establishment.
- Kept customer and food preparation areas clean and well-organized.
- Restocked workstation with supplies and communicated out-of-stock items to management.
- Completed opening, closing and shift change tasks by following company guidelines.
- Accurately made change for cash transactions.
- Assisted customers by providing information and resolving complaints.
Education
High School Diploma -
New Braunfels High School
New Braunfels, TX05.2021
Some College (No Degree) -
Texas State University
San Marcos, TXSkills
- Customer Service
- Handling Money
- Guest Satisfaction
- Safety and security procedures
- Team oversight
- Administrative skills
- Processing Shipments
- Listening skills
- Effective planning
- Hospitality services
- Maintaining a steady work environment
Timeline
Line Cook
Courtyard by Marriott
09.2023 - Current
Front Desk Agent
Courtyard by Marriott
09.2022 - 09.2023
Food and Beverage Supervisor
Schlitterbahn
06.2021 - 08.2022
Food and Beverage Team Leader
Schlitterbahn
05.2020 - 07.2021
Food and Beverage Cashier
Schlitterbahn
05.2019 - 08.2019
High School Diploma -
New Braunfels High School
Some College (No Degree) -
Texas State University