Marisah Serrato
Mt Pleasant,WI
Summary
Adept at transforming client visions into reality, I enhanced Mane Mystique Hair Studio LLC's reputation with top-tier styling and color services. Leveraging advanced communication and multitasking abilities, I significantly boosted client retention and satisfaction. My proactive use of social media for client engagement and my knack for relationship building set me apart.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hairstylist Booth Renter
Mane Mystique Hair Studio LLC
04.2024 - Current
- Provided exceptional customer service by addressing concerns promptly and professionally, ensuring repeat business from satisfied clients.
- Enhanced salon''s reputation with consistently high-quality cuts, colors, and styling services for diverse clientele.
- Utilized social media platforms to showcase work, connect with potential clients, and stay informed about the latest industry trends.
- Streamlined appointment scheduling and managed time efficiently to accommodate multiple clients per day.
- Demonstrated excellent communication skills with clients, effectively translating their desired look into a successful hairstyle.
- Maximized productivity by efficiently multitasking, handling appointments, walk-in clients, and retail sales simultaneously.
- Managed inventory levels of products to minimize waste while maintaining adequate stock for both professional use and retail sales.
- Maintained detailed records of client services, preferences, and contact information for future appointments and followups.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Answered phone calls and emails to schedule client appointments.
- Boosted customer loyalty by offering tailored recommendations on hair care products and at-home maintenance techniques.
Hairstylist
The Hair Company
08.2021 - 03.2023
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
Customer Service Cashier
Kwik Trip
03.2017 - 12.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Education
Cosmetic Science - Cosmetology
ViCi Capilli Beauty School
4111 108th Street Greenfield, WI 5322807-2021
High School Diploma -
Case High School
7345 Washington Ave Racine, WI 5340606-2020
Skills
- Detail-orientated
- Advanced communication skills
- Relationship building and management
- Outstanding client retention
- Strong leader
- Outstanding customer service
- Problem-solving abilities
- Social skills
- Reliability
- Multitasking Abilities
- Conflict Resolution
- Time management abilities
Certification
- Infection Control and Sterilization Certificate – Barbicide® or similar organizations.
- Cosmetology License - WI Board of Cosmetology.
- Continuing Education Units (CEUs) in cosmetology-related courses – State-specific requirement from the State Board of Cosmetology.
- CPR/AED Certification – American Red Cross or American Heart Association.
- Bloodborne Pathogens Standard Training Certificate – Occupational Safety and Health Administration (OSHA).
- Stop The Bleed Certification - American College of Surgeons (ACS)
- OSHA Certified
Timeline
Hairstylist Booth Renter
Mane Mystique Hair Studio LLC
04.2024 - Current
Hairstylist
The Hair Company
08.2021 - 03.2023
Customer Service Cashier
Kwik Trip
03.2017 - 12.2020
- Infection Control and Sterilization Certificate – Barbicide® or similar organizations.
- Cosmetology License - WI Board of Cosmetology.
- Continuing Education Units (CEUs) in cosmetology-related courses – State-specific requirement from the State Board of Cosmetology.
- CPR/AED Certification – American Red Cross or American Heart Association.
- Bloodborne Pathogens Standard Training Certificate – Occupational Safety and Health Administration (OSHA).
- Stop The Bleed Certification - American College of Surgeons (ACS)
- OSHA Certified
Cosmetic Science - Cosmetology
ViCi Capilli Beauty School
High School Diploma -
Case High School
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