Katie Gauthier
Anaheim ,CA
Summary
Summary
I, Katie Marie Gauthier am an accomplished, experienced, friendly and proactive individual with over 30 years of customer service experience. I have provided multiple businesses with an excellent work ethic and key leadership, ultimately producing profit with dedicated cliental. I believe my commitment combined with a teamwork approach goes above and beyond expectations in the customer service and sales industry.
Overview
21
21
years of professional experience
Work History
Hairstylist Booth Renter
Self
04.2002 - Current
- Distributed business cards outside of salon to generate new business.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Mixed pigments and used proper techniques to achieve desired color.
- Processed payments, entering sales in register for prompt customer service.
Sales Representative
Student Loan Service
04.2015 - 08.2017
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Vendor Representative
P&G
06.2014 - 08.2015
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Lead Bartender
Saddle Ranch Chophouse (Orange (February 2013-
02.2014 - 05.2014
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Waitress
Cheesecake Factory Inc
09.2012 - 01.2013
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Loan Processor
Schroeter Law Group / Help Modify Now
01.2009 - 04.2010
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
Education
Hair Design
Santiago Canyon College
Orange, CA04.2002
Skills
- Electronic Calendar Management
- Phone Inquiries
- Hair Maintenance Expertise
- Build Customer Relationships
- Persuasion and Personal Influence
- Information Updates
- Advanced Communication Skills
- Outstanding Customer Service
- Detail-Orientated
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Sales Representative
Student Loan Service
04.2015 - 08.2017
Vendor Representative
P&G
06.2014 - 08.2015
Lead Bartender
Saddle Ranch Chophouse (Orange (February 2013-
02.2014 - 05.2014
Waitress
Cheesecake Factory Inc
09.2012 - 01.2013
Loan Processor
Schroeter Law Group / Help Modify Now
01.2009 - 04.2010
Hairstylist Booth Renter
Self
04.2002 - Current
Hair Design
Santiago Canyon College
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