Marisa Teresa Hennessey
Waipahu,HI
Summary
Proven team player and skilled housekeeper, I excelled at Sheraton Waikiki by enhancing guest satisfaction through meticulous cleaning and timely service. Demonstrated exceptional customer service, leading to positive feedback and repeat business. Achieved a significant reduction in room turnover times by collaborating effectively with staff, showcasing strong teamwork and housekeeping abilities.
Overview
2017
2017
years of professional experience
Work History
HouseKeeper
Sheraton Waikiki
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Cashier
Food Pantry
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Housekeeper
Hilton Waikiki Beach Hotel
03.2008 - 11.2016
Sales Lady
Sleeper House.
- Maintained a clean and organized store environment to improve overall shopping experience for customers.
- Balanced multiple tasks effectively, including assisting customers, stocking shelves, and maintaining cleanliness throughout the store.
- Managed customer returns professionally, following store policies while ensuring client satisfaction.
- Provided pricing information to customers regarding specific products.
- Assisted in inventory management, ensuring optimal stock levels and timely reordering of products.
- Addressed customer complaints professionally, finding appropriate resolutions that maintained brand loyalty.
- Demonstrated strong visual merchandising skills by creating eye-catching displays that attracted customer attention.
Education
High School Diploma -
Zaragoza College
Philippine 03.1999
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
Languages
Tagalog/English
Full Professional
Timeline
Housekeeper
Hilton Waikiki Beach Hotel
03.2008 - 11.2016
HouseKeeper
Sheraton Waikiki
Cashier
Food Pantry
Sales Lady
Sleeper House.
High School Diploma -
Zaragoza College
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