Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Hidalgo

Waipahu,HI

Summary

Dynamic Server Trainer with extensive experience at Gen Korean BBQ, specializing in effective time management and upselling strategies. Proven track record in enhancing service delivery through hands-on training and mentorship, fostering a collaborative environment that boosts team performance and guest satisfaction. Committed to maintaining high standards of order accuracy and customer engagement.

Overview

7
7
years of professional experience

Work History

Server Trainer

Gen Korean BBQ
07.2019 - Current
  • Assisted in onboarding new servers, providing hands-on training and support.
  • Demonstrated menu items and food preparation techniques to enhance server knowledge.
  • Conducted role-playing scenarios to improve customer service skills among trainees.
  • Observed trainee performance, offering constructive feedback for skill enhancement.
  • Maintained a positive learning environment to encourage trainee engagement and confidence.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.

Server Trainer

Fuji Sushi And Hibachi
01.2024 - 01.2025
  • Supported team in achieving consistency in service delivery through peer mentoring sessions.
  • Participated in team meetings to discuss training needs and share best practices among staff.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
  • Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
  • Implemented upselling techniques, boosting overall revenue for the restaurant.

Server

Uncles Fish Market & Grill
10.2018 - 07.2019
  • Delivered exceptional customer service in high-pressure dining environment.
  • Managed multiple tables efficiently, ensuring timely order taking and delivery.
  • Collaborated with kitchen staff to optimize food preparation and presentation.
  • Trained new servers on menu knowledge and service protocols.

Server

Cheesecake Factory Inc
04.2018 - 09.2019
  • Implemented process improvements for order accuracy and speed of service.
  • Resolved customer complaints promptly, enhancing overall dining experience.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Education

Associate of Science - Nursing Science

Palomar College
San Marcos, CA
05-2017

Skills

  • Effective time management
  • Safe food handling
  • Menu memorization
  • Order accuracy
  • High volume dining
  • Upselling strategies
  • Server etiquette
  • Strong leadership

Timeline

Server Trainer

Fuji Sushi And Hibachi
01.2024 - 01.2025

Server Trainer

Gen Korean BBQ
07.2019 - Current

Server

Uncles Fish Market & Grill
10.2018 - 07.2019

Server

Cheesecake Factory Inc
04.2018 - 09.2019

Associate of Science - Nursing Science

Palomar College

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