Summary
Overview
Work History
Education
Skills
Timeline
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Marisel Mananzan

Assistant Store Manager Sales and Service
San Diego,CA

Summary

Experienced sales leader specializing in upscale furniture markets with 15+ years in the industry. Demonstrated ability to create and implement strategies that drive sales growth. Recognized for team leadership that consistently exceeds customer service expectations and cultivates strong customer loyalty.

Overview

28
28
years of professional experience

Work History

Sales Lead Keyholder

Rejuvenation
San Diego, California
10.2023 - 06.2025
  • Motivated team members to exceed customer service expectations consistently.
  • Developed strategies that increased sales performance.
  • Assisted customers in merchandise selection, offering tailored advice to boost sales.
  • Established new trade accounts while servicing existing ones to enhance overall sales.

Sales Lead Keyholder

Pottery Barn - Fashion Valley
San Diego, California
10.2022 - 09.2023
  • Encouraged repeat business by delivering exceptional service and creating customer connections.
  • Resolved customer complaints promptly to uphold positive client relationships.
  • Supported in-store designers through follow-ups and constructive feedback.
  • Managed key holder responsibilities, including store openings, closings, and alarm settings.

Assistant Store Manager - Sales and Service

Pottery Barn Kids
San Diego, California
09.2006 - 10.2022
  • Increased nursery registries and nursery sales by training associates in product knowledge and ensuring they felt confident in doing design consultations.
  • Led associates to exceed monthly goals through effective coaching and support.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • During COVID (March 2020 to May 2020), worked remotely by doing customer service.
  • Received shipments, processed merchandise, and replenished the floor.
  • Assisted in visuals for floor sets.

Sales Associates

Gap
San Diego, California
10.2000 - 08.2006
  • Maintained high standards of store cleanliness and effectively organized merchandise displays.
  • Assisted customers in selecting merchandise, enhancing overall shopping experience.
  • Utilized point-of-sale systems to process transactions accurately and efficiently.

Student Worker

San Diego County
San Diego, California
09.1997 - 08.2000
  • Organized files and upheld document management systems to improve workflow.
  • Assisted with daily operations by fulfilling various administrative tasks.
  • Adhered to management directives to complete assignments accurately and timely.

Education

Mira Mesa High School
San Diego
06-1997

San Diego State University
San Diego, CA

Skills

  • Customer service
  • Communication skills
  • Team development
  • Team leadership
  • Sales
  • Bilingual (Spanish)

Timeline

Sales Lead Keyholder

Rejuvenation
10.2023 - 06.2025

Sales Lead Keyholder

Pottery Barn - Fashion Valley
10.2022 - 09.2023

Assistant Store Manager - Sales and Service

Pottery Barn Kids
09.2006 - 10.2022

Sales Associates

Gap
10.2000 - 08.2006

Student Worker

San Diego County
09.1997 - 08.2000

Mira Mesa High School

San Diego State University

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Marisel MananzanAssistant Store Manager Sales and Service