Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marisela Contreras

Houston,TX

Summary

Dynamic and dedicated Police Officer with the Houston Police Department, skilled in report writing and conflict de-escalation. Proven ability to build relationships within diverse communities while maintaining integrity and a strong work ethic. Bilingual in Spanish, adept at fostering trust and enhancing public safety through effective communication and sound judgment under pressure.

Experienced with public safety and law enforcement procedures, focusing on maintaining order and protecting citizens. Utilizes strategic problem-solving and effective communication to handle diverse situations. Track record of building strong community relationships and ensuring compliance with legal standards.

Law enforcement professional with commitment to protecting public safety and upholding law. Known for reliability, adaptability, and strong sense of duty, contributing to cohesive team environment. Possesses key skills in crisis management and community outreach, ensuring effective collaboration and positive outcomes.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

13
13
years of professional experience

Work History

Police Officer

Houston Police Department
06.2022 - Current
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Answered emergency calls for help from citizens and business owners.
  • Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
  • Secured crime scenes, gathered evidence, and questioned witnesses.
  • Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
  • Conducted witness interviews and gathered details regarding incidents to determine best course of action.
  • Apprehended suspects, read Miranda Rights, and transported offenders to jail.

Intern

Houston Police Department
08.2021 - 12.2021
  • I worked as a intern through the Houston Police Department as part of my Criminal Justice Program. I worked directly under Detective Ana Moreno and other officers, I provided help transcribe interviews of complainant's, complainant's family, witnesses, and suspects. In addition to transcribing interviews, I also had the opportunity to sit in during interviews and accompany detectives to court.

Medical Receptionist

IKP Family Medicine
09.2019 - 08.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.

Customer Service Representative

Aloria
09.2015 - 08.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.

Store Associate

AutoZone
06.2015 - 09.2015
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.

Food Service Worker

SUBWAY®Restaurants
06.2012 - 08.2015
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.

Education

Bachelor of Science - Criminal Justice

Sam Houston State University
Huntsville, TX
12-2021

Associate of Science -

Lone Star College
Houston, TX
05-2020

Aldine Senior High School
Houston, TX
08-2015

Skills

  • Report writing
  • Integrity and honesty
  • Conflict de-escalation
  • Relationship building and management
  • Good communication skills
  • Work great under pressure
  • Strong work ethic
  • Bilingual; Fluent in Spanish
  • Hard Working
  • Team Player

Languages

Spanish
Native or Bilingual

Timeline

Police Officer

Houston Police Department
06.2022 - Current

Intern

Houston Police Department
08.2021 - 12.2021

Medical Receptionist

IKP Family Medicine
09.2019 - 08.2021

Customer Service Representative

Aloria
09.2015 - 08.2019

Store Associate

AutoZone
06.2015 - 09.2015

Food Service Worker

SUBWAY®Restaurants
06.2012 - 08.2015

Bachelor of Science - Criminal Justice

Sam Houston State University

Associate of Science -

Lone Star College

Aldine Senior High School