Marisel A. Cruz Guerrero
Bogota,NJ
Summary
Dedicated and analytical General Psychology graduate with a strong foundation in psychological theories and research methodologies. Possess excellent critical thinking and communication skills honed through academic projects and internships. Seeking to leverage knowledge and passion for psychology in a rewarding role that allows for professional growth and the application of psychological principles in a practical setting.
Overview
5
5
years of professional experience
Work History
Costumer Services Associate
Whole Foods Market
09.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Case Manager Counselor
Volunteer Of America
09.2023 - Current
- Mentored new case management counselors, sharing knowledge and expertise while contributing to the professional growth of colleagues.
- Provided individualized care and treatment consistent with age and lifespan developmental needs of client.
- Monitored client progress regularly through follow-up appointments, ensuring successful implementation of action plans and identifying areas for improvement as needed.
- Utilized motivational interviewing techniques during counseling sessions to encourage active engagement from clients in their own recovery process.
Assistant Manager
McDonald's
09.2019 - 08.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Bachelor of Arts - General Psychology
Kean University
Union, NJ05.2024
Bachelor of Science - Psychiatric Rehabilitation
Rutgers, The State University of New Jersey
New Brunswick, NJ05.2024
Skills
- Strong communication skills
- Treatment Planning
- Counseling and therapeutic techniques
- Case management
- Research and analytical skills
- Crisis intervention
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Case Manager Counselor
Volunteer Of America
09.2023 - Current
Costumer Services Associate
Whole Foods Market
09.2022 - Current
Assistant Manager
McDonald's
09.2019 - 08.2021
Bachelor of Arts - General Psychology
Kean University
Bachelor of Science - Psychiatric Rehabilitation
Rutgers, The State University of New Jersey