Marisela Duarte

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
• Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
• Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
• Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Prepared lab specimens for diagnostic evaluation.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
• Increased efficiency in office by implementing digital filing system for patient records.
• Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
• Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Taught patients about medications, procedures, and care plan instructions.

• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Strengthened communication skills through regular interactions with others.
• Assisting with Frequent ear lavages and hearing exams In different locations
• Submitted authorizations
• Verifying insurance
• Collecting copays

• Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
• Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
• Arranged pre-operative and post-operative appointments for surgical patients.
• Expertly managed planning, scheduling, and coordination of outpatient procedures.
• Verified insurance coverage and obtained pre-authorizations.
• Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
• Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
• Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
• Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
• Resolved scheduling conflicts to maintain high-quality patient services.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
• Collated pre-operative lab and imaging results to facilitate surgery planning.
• Educated patients about surgeries and provided treatment plan documentation.
• Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
• Checked patients in and out and collected payments.
• Minimized patient wait times through effective management of daily surgery schedules.
• Reduced scheduling errors significantly, meticulously verifying details with surgeons and anesthesiologists.
• Improved scheduling flexibility, accommodating patient requests and emergencies with minimal impact on planned procedures.
• Increased patient satisfaction by personalizing follow-up schedules according to individual recovery needs.
• Increased operational efficiency, managing surgery schedules to accommodate urgent cases without major disruptions.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Prepared and processed patient referrals and transfer requests.
• Processed medical insurance claims and payments.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.
• Managed office bookkeeping with insurance billing and patient payments.

Ensured compliance with health regulations in a Covid clinic.

• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked well in a team setting, providing support and guidance.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Collaborated with interdisciplinary teams to investigate infectious disease outbreaks, helping to identify sources and prevent further spread.
• Played a pivotal role in coordinating rapid response efforts during infectious disease outbreaks, minimizing their spread.
• Liaised with public health agencies for effective coordination during infectious disease outbreaks or other related health events that may require external assistance or resources sharing.
• Optimized patient flow by efficiently triaging cases and prioritizing those requiring immediate attention from Infectious Disease specialists.

• Performed routine follow-up calls to track patient progress post-treatment, contributing to improved recovery rates.
• Managed inventory of medical supplies by routinely checking stock levels and placing timely orders when needed.
• Participated in clinic outreach programs to raise awareness of skin health and preventative care within the community.
• Triaged urgent cases effectively, prioritizing the needs of high-risk patients while managing appointment schedules accordingly.
• Increased clinic efficiency by maintaining organized patient records and scheduling appointments in a timely manner.
• Provided support during skin surgeries, ensuring optimal results and minimizing complications.
• Maintained strict sterilization protocols for all instruments and surfaces, ensuring a safe environment for both patients and staff members.
• Conducted initial consultations for new patients, gathering pertinent medical history information for accurate diagnoses.