Marisela Figueroa
Hereford,AZ
Summary
Dedicated customer service representative with strong problem-solving skills and a proven record in conflict resolution. Committed to enhancing customer experiences and team collaboration.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Arizona Water Company
Sierra Vista, Arizona
09.2015 - 07.2026
- Assisted customers with inquiries about water services and billing options.
- Resolved customer complaints through effective communication and problem-solving skills.
- Processed service orders and account changes using company software systems.
- Processed payments via check, cash, or money orders through company software systems.
- Worked with Excel, Microsoft word, UMAX, Payments, dispatch, Arizona 811, Exactix. As well as other programs.
- Collaborated with team members to improve customer service protocols and procedures.
- Educated customers on water conservation practices and company initiatives.
- Maintained accurate records of customer interactions for future reference.
- Trained new hires on company policies and customer service standards.
- Handled high-volume calls while maintaining professionalism and courtesy.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Server
IHOP
Sierra Vista, Arizona
07.2012 - 04.2015
- Provided excellent customer service in fast-paced dining environment.
- Took accurate food and drink orders from guests.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining area.
- Assisted in training new servers on menu items and procedures.
- Handled guest inquiries and resolved issues promptly and professionally.
- Processed payments and handled cash transactions accurately.
- Supported promotional events by setting up special menus and displays.
- Provided excellent customer service to ensure satisfaction.
Education
Some College (No Degree) -
Cochise College
Sierra Vista, AZSkills
- Customer service
- Payment processing
- Customer relationship management (CRM)
- Call center operations
- Call center experience
- Problem solving
- Conflict resolution
- De-escalation techniques
- Refund management
- Record keeping
- Data entry
- Software proficiency
- Office equipment proficiency
- Microsoft Excel
- Spreadsheets
- Email management
- Typing proficiency
- Inbound and outbound calling
- Paperwork processing
- Scheduling
- Team collaboration
- Process improvement
- Training and development
- Communication strategies
- Verbal and written communication
- Active listening
- Attention to detail
- Time management
- Task prioritization
- Professional telephone etiquette
- Cultural awareness
- Client relations
- Route management
- Dispute resolution
- Administrative support
- Empathy and patience
- Positive attitude
- Critical thinking
- Multi-line phone handling
- Empathy and patience
- Opening and closing accounts
- Critical thinking
Timeline
Customer Service Representative
Arizona Water Company
09.2015 - 07.2026
Server
IHOP
07.2012 - 04.2015
Some College (No Degree) -
Cochise College