Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marisela Fujino

San Jose,CA

Summary

Versatile Administrative professional well-versed in healthcare practices seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Insurance Biller II

Neighborhood Healthcare
08.2021 - Current
  • Responded to inquiries from callers seeking information.
  • Calculated adjustments, premiums and refunds.
  • Checked documentation for accuracy and validity on updated systems.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Posted payments to accounts and maintained records.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Communicated effectively with staff members of operations, finance and clinical departments.

Surgery Scheduler

Kaiser Permanente
07.2006 - 08.2021
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Verified insurance coverage and obtained pre-authorizations.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Updated daily operating room calendars with accurate appointment schedules.
  • Updated patient records to reflect upcoming surgeries and medical histories.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Education

Associate of Applied Science - Healthcare Administration

University of Phoenix
Tempe, AZ
10.2020

Skills

  • Active Learning
  • Reminder Calls
  • Composing Business Correspondence
  • Policy and Procedure Explanations
  • Customer Inquiries
  • Reviewing Patient Information
  • Critical Thinking
  • Computerized Maintenance Management Systems
  • Insurance Plan Verification
  • Physician Interaction
  • Data Entry Software
  • Client Education
  • Workflow Processes
  • Microsoft Office
  • Organizational Policies
  • Cancellation Notifications
  • Recordkeeping Organization
  • Customer Experience
  • Microsoft Excel
  • Legal Compliance
  • Patient Interviewing
  • Customer Satisfaction
  • Outpatient Procedures
  • Demographics Information
  • Electronic Health Records Systems

Languages

Spanish
Native or Bilingual

Timeline

Insurance Biller II

Neighborhood Healthcare
08.2021 - Current

Surgery Scheduler

Kaiser Permanente
07.2006 - 08.2021

Associate of Applied Science - Healthcare Administration

University of Phoenix

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Marisela Fujino