BRENDA SANDIN
Anaconda,MT
Summary
Responsible, dedicated & loyal. Committed to professional customer service. Passionate, caring and motivated, with a drive for excellence.
Overview
17
17
years of professional experience
Work History
Insurance Billing Clerk
Community Hospital Anaconda
Anaconda, Montana
11.2022 - Current
- Reprocessed insurance claims and submitted them to the appropriate insurance companies for reimbursement.
- Researched discrepancies in claim to determine cause and resolution.
- Assisted customers with inquiries regarding their bills or balances due on their accounts.
- Responded promptly to customer complaints about incorrect billings or charges that were not authorized.
- Conducted follow-up calls with patients and insurance companies regarding outstanding payments or denials of claims.
- Reconciled monthly account statements sent by insurance companies against internal records for accuracy and completeness.
- Developed strategies for reducing denied claims and increasing collections rate on overdue payments.
- Tried to resolved issues concerning inaccurate coding, incorrect patient information or duplicate entries made by staff members.
- Submitted timely appeals when necessary on behalf of clients whose claims had been denied by insurance carriers.
- Resubmitted incorrect claims to insurance companies.
Dental Assistant/Receptionist
Dr. Amy K Lowe DDS
Anaconda, MT
06.2007 - 07.2022
- Computer input using Dexis and Dentrex
- Prepare patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist/hygienist during dental/hygiene procedures
- Expose dental diagnostic x-rays
- Record treatment information in patient records
- Provide postoperative instructions prescribed by dentist
- Assist dentist in management of medical or dental emergencies
- Take and record medical and dental histories
- Instruct patients in oral hygiene and plaque control programs
- Fabricate temporary restorations for crowns
- Clean and polish removable appliances such as dentures, partials, retainers and occlusal guards
- Make preliminary impressions for study casts and occlusal registrations for mounting study casts
- Pour and trim study casts
- Fabricate and fit orthodontic appliances and materials for patients, such as Essix retainers
- Reception Duties: Answer telephones, direct calls, take messages, schedule appointments, and receive payment for dental services, and maintain records, manually or using computer
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Maintain and update filing, inventory, either manually or using a computer
- Order, inventory and monitor dental materials, supplies and equipment
- Train other staff members to perform work activities, such as using computer applications with Dentrex and Dexis programs and assisting Dr
- Lowe.
Orthodontic Assistant
Dr. Chuck Stokke DDS-Orthodontics
Anaconda, MT
06.2007 - 12.2012
- Prepare patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures
- Expose dental diagnostic x-rays
- Record treatment information in patient records
- Instruct patients in oral hygiene and plaque control programs
- Make preliminary impressions for study casts and occlusal registrations for mounting study casts, Pour, trim, and polish study casts
- Fabricate and fit orthodontic appliances and materials for patients, such as retainers, wires, or bands
- Chair side assisting to all orthodontic procedures.
Education
High School Diploma -
Anaconda Junior/Senior High School
05.1985
Skills
- HIPAA Compliance
- Organized
- Customer and Personal Service
- Active Listening
- Coordination
- Judgment and Decision Making
- Self motivated
- Active Learning
- Attention to Detail
- Professionalism
References
References available upon request.
Timeline
Insurance Billing Clerk
Community Hospital Anaconda
11.2022 - Current
Dental Assistant/Receptionist
Dr. Amy K Lowe DDS
06.2007 - 07.2022
Orthodontic Assistant
Dr. Chuck Stokke DDS-Orthodontics
06.2007 - 12.2012
High School Diploma -
Anaconda Junior/Senior High School
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