Laurie Franks
Odenville,AL
Summary
Dedicated Insurance Billing Clerk with over 29 years of experience in claim processing and customer support. Known for exceptional attention to detail and teamwork, contributing to streamlined workflows and timely reimbursements. Ready to leverage expertise to enhance operational efficiency.
Overview
30
30
years of professional experience
Work History
Insurance Billing Clerk
Birmingham Radiological Group PC
2000A Southbridge Parkway Birmingham, Al 352091339
06.1996 - Current
- Processed insurance claims accurately and efficiently, ensuring timely reimbursements.
- Trained new team members on billing procedures and software systems for consistency.
- Contributed to team success by providing support to colleagues during high-volume periods or staff absences.
- Collaborated with insurance representatives to expedite claim approvals, ensuring timely reimbursements for clients.
- Handled account payments and provided information regarding outstanding balances.
- Managed billing inquiries and resolved discrepancies to maintain customer satisfaction.
- Collaborated with medical staff to gather necessary documentation for claim submissions.
- Verified patient information against insurance policies to uphold compliance standards.
- Implemented process improvements that streamlined workflow and reduced errors in claims processing.
- Educated patients about their insurance benefits, helping them understand complex policies and out-of-pocket expenses better.
Education
High School Diploma -
Liberty County HIgh School
Hinesville, GASkills
- HIPAA compliance
- Professionalism and ethics
- Insurance verification
- Medical terminology
- Data entry proficiency
- Financial recordkeeping
- Follow-up procedures
- Claim processing
- Claim submission
- Patient confidentiality
- Verbal communication
- Payment posting
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational skills
- Cash handling
- Payment scheduling
- Paperwork and documentation
- Bank statement reconciliation
- Documentation skills
- Payment transactions
- Self motivation
Timeline
Insurance Billing Clerk
Birmingham Radiological Group PC
06.1996 - Current
High School Diploma -
Liberty County HIgh School