Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Marisela Galvan

Fresno,Ca

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Dasher

DoorDash
09.2019 - Current
  • Verify orders prior to completing deliveries to avoid customer complaints
  • Drive continuously during shifts, meet deadlines and achieve high customer satisfaction ratings
  • Serve customers promptly by smoothly collecting and delivering high volume of orders
  • Use excellent listening and problem-solving skills to work with customers and quickly resolve concerns
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Addressed issues and resolved customer complaints to establish trust and reliability.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
  • Handled customer concerns and issues by answering questions and escalating major problems to supervisor.

Direct Support Professional

Family Options Llc
05.2017 - 08.2019
  • Assisted clients with daily living needs to maintain self-esteem and general wellness
  • Engaged patients in meaningful conversation and socialization
  • Build strong relationships with clients to deliver emotional support and companionship
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Administered medication as directed by physician.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
  • Developed rapport to create safe and trusting environment for care.
  • Assisted with daily living activities, running errands, and household chores.

Medical Assistant

Family Care Providers Medical Group
10.2015 - 10.2015
  • Sanitized, restocked and organized exam rooms and medical equipment
  • Performed medical records management, including filing, organizing and scanning documents.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations
  • Obtained and documented patient medical history, vital signs and current complaints at intake
  • Assisted with routine checks and diagnostic testing by collecting and processing documents.

Direct Support Personal

Social Vocational Services
08.2012 - 09.2015
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Led patient or group recreational activities for enhanced patient outcomes.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Recorded status and duties completed in logbooks for management.

Education

Medical Assisting

Galen College of Medical And Dental Assistants
Fresno, CA

Skills

  • Customer Service
  • Time Management
  • Patient Care
  • Detail Orientated
  • Adaptable
  • Communication
  • Team Work
  • Computer Proficiency

Timeline

Dasher

DoorDash
09.2019 - Current

Direct Support Professional

Family Options Llc
05.2017 - 08.2019

Medical Assistant

Family Care Providers Medical Group
10.2015 - 10.2015

Direct Support Personal

Social Vocational Services
08.2012 - 09.2015

Medical Assisting

Galen College of Medical And Dental Assistants

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Marisela Galvan