Marisela Michel
Beaverton,OR
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Innovation Security Receptionist
Inter-Con
06.2023 - Current
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Lead Specialist
Security Industry Specialists
03.2023 - 06.2023
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Analyzed marketing data and trends to identify opportunities for improvement.
- Developed and managed relationships with key clients and partners to drive growth.
- Followed all company policies and procedures to deliver quality work.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Created and delivered presentations to internal and external stakeholders to showcase work.
- Generated reports detailing findings and recommendations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained database systems to track and analyze operational data.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Admin support office duties. Assisted with time cards, scheduling, emails, etc.
Innovation Specialist Receptionist
Security Industry Specialists
04.2022 - 03.2023
- Developed safe and efficient workflows for construction projects.
- Inspected completed projects to meet customer expectations.
- Supervised installation of electrical and plumbing systems.
- Assisted with post-construction cleanup and maintenance.
- Conducted quality control of materials used in construction.
- Focus on customer service front desk duties on top of security duties.
- Escorted Vendors, contractors, and client when needed.
- Assisted the reception team with NDA completion, Vendor, contractor, client check in for high demand restricted building.
- Issued badges when needed.
- Monitor and respond to emails when needed.
Specialist Receptionist
Security Industry Specialists
04.2021 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
Access Control/ IT Support
Ursus
05.2021 - 11.2021
- Administered on-call responses for emergency service assignments, adhering to prescribed response timeframes.
- Maintained accurate records of customer service calls and inputted all information into company's database.
- Offered online and voice-based support responses to customers' operational queries, providing remote ticket resolution or dispatching technicians as necessary.
- Observe Monitoring , tracking, and coordinating all security and access permissions for new employees and contingent workers.
- Used of variety systems. Assisted with request both in person and email/ ticketing.
- Troubleshoot, asses, and triage access control issues as required.
- Prepared shipments.
- Team messages were to be acknowledged and responded within 5 minutes.
Supervisor
Security Industry Specialists
02.2017 - 02.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Boosted team performance by developing customer service training materials and conducting service training.
- Gathered, organized and input information into digital database.
- Administrative support duties.
- Collaborating with Events team Security personel.
- Created and executed spreadsheets, documents, and powerpoint.
- Assisted with timecards/ payroll as needed.
- Conducted recruitment / interviews.
Education
Associate of Science - Criminal Justice
Carrington College
San Jose, CA05.2015
High School Diploma -
James Lick High School
San Jose, CA05.2012
Skills
- Restock Shelves
- Security Administration
- Data Encryption
- Searching Records
- Greet Visitors
- Emergency Situations
- Safety Violations
- Property Patrol
- Security Recommendations
- Visitor Screening
- Manage Files
- Computer Proficiency
- Spreadsheet Tracking
- Calendar Management
- Security Investigations
- Call Answering and Routing
- Personnel Management
- Access Control Facility
- Microsoft Office
- Logistics Policies
- Visitor and Customer Relations
- Security Operations Management
- Cloud-Based File Organization
- Referral Coordination
- Security Understanding
- Word Processing
- Administrative Duties
Languages
Spanish
Native or Bilingual
Timeline
Innovation Security Receptionist
Inter-Con
06.2023 - Current
Lead Specialist
Security Industry Specialists
03.2023 - 06.2023
Innovation Specialist Receptionist
Security Industry Specialists
04.2022 - 03.2023
Access Control/ IT Support
Ursus
05.2021 - 11.2021
Specialist Receptionist
Security Industry Specialists
04.2021 - 04.2022
Supervisor
Security Industry Specialists
02.2017 - 02.2018
Associate of Science - Criminal Justice
Carrington College
High School Diploma -
James Lick High School
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