Marisha Ross
Pine Bluff,AR
Summary
Versatile and achievement-oriented professional with a background at Amazon Fulfillment Center, excelling in customer service and warehousing functions. Demonstrated ability to enhance operational efficiency and customer satisfaction through critical thinking and active listening. Proven track record in streamlining processes and improving product quality, contributing to increased loyalty and repeat business.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
State of Arkansas DFA
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Lead Sales Key Holder
Dollar General Store
07.2019 - Current
- Acted as the primary point of contact for store management during times of absence, taking responsibility for all aspects of location operations.
- Improved overall efficiency in store operations by identifying areas for improvement and implementing necessary changes.
- Enhanced customer satisfaction through exceptional service, product knowledge, and personalized attention.
- Cultivated lasting partnerships with local businesses to expand networking opportunities within the community.
Warehouse Associate
Amazon Fulfillment Center
10.2021 - 06.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Shoulder Cutter
Tyson Foods
01.2013 - 01.2015
- Prepared poultry by cleaning, cutting and discarding inedible parts.
- Adhered to high-quality company production standards and guidelines for USDA policy.
- Increased efficiency by streamlining shoulder cutting processes and implementing best practices.
- Enhanced product quality by performing regular equipment maintenance and inspections.
Education
High School Diploma - General Studies
Pine Bluff High School
Pine Bluff, AR05.2008
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Warehousing functions
Timeline
Customer Service Representative
State of Arkansas DFA
10.2023 - Current
Warehouse Associate
Amazon Fulfillment Center
10.2021 - 06.2023
Lead Sales Key Holder
Dollar General Store
07.2019 - Current
Shoulder Cutter
Tyson Foods
01.2013 - 01.2015
High School Diploma - General Studies
Pine Bluff High School
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