Marishka Gourno

As a sales associate at Smoke King, I am responsible for restocking products, doing daily inventory counts, greeting customers, IDing all customers, as well as handling cash and card transactions at our POS. I also clean as needed, perform any tasks that management assigns, and provide excellent customer service to every person who walks through our doors.

• As a service desk associate, I manage return processing, customer data entry for various services such as service requests, orders, and vehicle rentals. Deliver customer orders while handling phone sales and responding to incoming calls. Assist with investigating intricate issues and forwarding them to the appropriate individuals, when necessary.

• My role as a manager at The Inspiration Company entailed consistently making weekly bank deposits and closely monitoring daily, weekly, and monthly sales to track progress towards achieving sales targets. I monitored inventory levels, facilitated orders as needed, and enforced disciplinary actions when necessary. I also managed daily store operations, including opening and closing procedures, cash drawer reconciliation, customer recommendations, and upselling techniques to consistently achieve sales targets.

• Being a merchandise leader at Aerie, I provided customer assistance, upsold products, and monitored stock levels. I also modified the floor layout to align with inventory levels, handled shipments, and processed incoming inventory. Occasionally worked overnights to establish new floor plans, according to company standards. Assigned tasks to sales associates as required and assessed store needs for a successful day. Operated handheld devices and utilized POS system to process customer transactions and input credit card and loyalty account information.

• As a security officer at Securitas, I patrolled premises and ensured the absence of solicitors while effectively managing volatile situations also wrote detailed reports and entered all necessary data in computer systems as part of my job responsibilities. Ensured accurate check-ins were performed.

• Being a Starbucks barista, I executed beverage customization to meet customer preferences and uphold company standards. Managed cash and card transactions, processed customer orders, and promptly addressed any complaints by prioritizing satisfaction. Within my first year at Starbucks, I achieved promotion to the role of barista trainer and also took on responsibility for training new hires.