Marisol Acevedo
Palm Bay,FL
Summary
Dynamic Medical Assistant with extensive experience at Crew Community Health Inc., excelling in patient care and EMR management. Proven ability to enhance operational efficiency and patient satisfaction through effective communication and compassionate service. Skilled in procedure assistance and committed to maintaining professionalism and ethics in all interactions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Assistant
Crew Community Health Inc.
Orlando
05.2019 - Current
- Supervised front and back office operations, ensuring seamless patient flow and efficient service delivery.
- Trained and mentored junior medical assistants on best practices for patient care and administrative tasks.
- Streamlined appointment scheduling processes, improving overall patient satisfaction and operational efficiency.
- Streamlined administrative processes for faster appointment scheduling and reduced wait times.
- Coordinated with healthcare providers to ensure accurate documentation and compliance with regulatory standards.
- Implemented electronic health record (EHR) systems to enhance data management and improve accessibility of patient information.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Enhanced patient experience by efficiently managing front and back office tasks, improving overall clinic flow.
- Facilitated effective communication between patients and healthcare providers, acting as a reliable liaison in critical situations.
- Handled sensitive patient information confidentially, adhering to HIPAA regulations at all times.
- Assisted physicians with medical procedures, ensuring optimal patient care and satisfaction.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
Assistant Manager
Two Spirit Health/ 26 Health
Orlando, FL
04.2017 - 04.2019
- Led team in operational best practices to enhance service quality and customer satisfaction.
- Developed training programs to improve staff performance and promote skill development.
- Analyzed workflow processes, identifying areas for efficiency improvements and cost reduction.
- Coordinated inventory management systems ensuring timely stock replenishment and accuracy.
- Facilitated cross-departmental communication to align goals and streamline operations.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Medical Assistant /Surgical Coordinator
HCA Corporate
Lake Worth, FL
05.2009 - 06.2016
- Administered patient care, ensuring comfort and addressing concerns promptly.
- Assisted in scheduling appointments and managing patient flow efficiently.
- Conducted vital sign assessments, maintaining accuracy and thorough documentation.
- Collaborated with healthcare providers to streamline communication and enhance care delivery.
- Managed electronic health records system, ensuring compliance and data integrity across operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
High School Diploma -
National High School Academy
Miami, FL02-2018
Medical Assistant Diploma - Medical Assistant Program
Florida Education Center
Fort Lauderdale, FL11-2007
Skills
- Customer service
- EMR / EHR
- Direct patient care
- Phlebotomy
- Procedure assistance
- Electronic medical records
- Compassionate
- CPR
- Immunization administration
- Medical procedures
- Professionalism and ethics
- Sterilization techniques
- Medical office administration
Accomplishments
Dedicated Lead Medical Assistant with 18 years of experience in front and back office operation. Skilled in HIV care, transgender care, Primary care and mental health support. Proven ability to collaborate with physician, and patient care. Experienced in patient coordination,administrative support, and clinical procedures, with strong reputation with team work and compassion work. Built strong patient relationship, recognized for empathy.
Certification
- Phlebotomist
- Certified HIV Tester
- Medical Assistant
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Medical Assistant
Crew Community Health Inc.
05.2019 - Current
Assistant Manager
Two Spirit Health/ 26 Health
04.2017 - 04.2019
Medical Assistant /Surgical Coordinator
HCA Corporate
05.2009 - 06.2016
High School Diploma -
National High School Academy
Medical Assistant Diploma - Medical Assistant Program
Florida Education Center