Marisol Bolio Ortega
Colorado Springs,CO
Summary
Efficient professional in government program administration, known for high productivity and ability to complete tasks swiftly. Specialize in eligibility determination, case management, and regulatory compliance. Excel in communication, problem-solving, and adaptability, ensuring smooth operations and client satisfaction.
Overview
18
18
years of professional experience
Work History
Eligibility Specialist
Goodwill of Colorado
Colorado Springs Co, CO
09.2018 - Current
- Identifying missing documents that are vital to qualification and reach out to applicants to request missing information.
- Verify and calculate client income to determine eligibility.
- Assist with Spanish speaking applicants.
- Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
- Processed client applications in accordance with established guidelines.
- Entered client information and files into databases for further review and tracking.
- Communicated regularly with clients regarding their application status or changes in policies or procedures that may affect them.
- Responded to client inquiries and concerns and escalated complex problems to department supervisors.
- Reviewed applications to verify client information and resolve discrepancies.
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
- Explained reasons behind application denials and recommended further action.
- Gathered financial information from clients regarding income, assets and debts.
- Attended regular training sessions to stay up-to-date on new rules and regulations.
- Provided guidance on how to apply for benefits and answered questions related to the process.
- Maintained positive working relationship with fellow staff and management.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Private Nanny
Linda / Private Family
Colorado Springs, CO
04.2016 - 11.2017
- Prepared snacks and meals, scheduled, and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
- Assigned age-appropriate chores to encourage self-confidence and responsibility.
- Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
- Engaged with children on individual basis to build positive, trusting relationships.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Met and communicated regularly with parents to discuss children's activities and development.
- Monitored playtime to prevent overuse of technology, television, or other influences.
- Planned age-appropriate educational activities designed to promote learning and development.
- Followed routines to foster stability and structure in children's lives during parental absences.
Teaching Assistant
Beach Babies
El Segundo, California
08.2009 - 02.2013
- Tutored students in course material to improve comprehension.
- Maintained accurate records of student attendance, grades, and behavior reports.
- Scheduled teaching observations to receive supervisor feedback about teaching performance.
- Maintained accurate records of student attendance and performance.
- Supervised children and participated with children in activities.
- Instructed students individually or in groups to reinforce learning concepts.
- Supervised students in the classroom, cafeteria, hallways and playgrounds.
- Communicated regularly with parents about their child's progress in school.
- Participated in professional development workshops related to teaching techniques.
Customer Service Representative
Nader's Furniture Store
Gardena, California
07.2007 - 01.2009
- Promoted available products and services to customers during service, account management and order calls.
- Developed strong customer relationships to encourage repeat business.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Excelled in exceeding daily credit card application goals.
- Oversaw warranty counseling process to manage expense controls.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered inbound calls, chats and emails to facilitate customer service.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
Associate of Arts - Child Development
El Camino College
Torrance, CA08-2008
High School Diploma -
Vista High School
Lynwood, CA06-2001
Skills
- Application assessment
- Applicant support and service
- Resource information
- Eligibility procedures
- Documentation and reporting
- Verbal communication
- Data entry
- Income verification
- Benefits administration
- Bilingual communication
Timeline
Eligibility Specialist
Goodwill of Colorado
09.2018 - Current
Private Nanny
Linda / Private Family
04.2016 - 11.2017
Teaching Assistant
Beach Babies
08.2009 - 02.2013
Customer Service Representative
Nader's Furniture Store
07.2007 - 01.2009
Associate of Arts - Child Development
El Camino College
High School Diploma -
Vista High School