Marisol Campa
Canyon Country ,CA
Summary
Proven leader with extensive experience at Dunkin’ Donuts, adept in staff training and financial accuracy. Excelled in enhancing customer satisfaction and resolving complaints, demonstrating exceptional multitasking and strategic planning skills. Achieved significant sales growth by upselling, showcasing a blend of hard (cash handling) and soft (staff motivation) skills.
Overview
2025
2025
years of professional experience
Work History
Dunkin’ Donuts Shift Supervisor
Dunkin’ Donuts
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
Cheesecake Factory Star Server
The Cheesecake Factory
Valencia, CA
10.2020 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Canyon High School
Canyon Country 05.2020
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Training and mentoring
- Staff motivation
- Staff development
- Strategic planning
- Inventory control
Languages
Spanish
Native or Bilingual
Timeline
Cheesecake Factory Star Server
The Cheesecake Factory
10.2020 - 10.2024
Dunkin’ Donuts Shift Supervisor
Dunkin’ Donuts
Canyon High School