Marisol Castelan
Ferris,TX
Summary
I am A 19 year old ambitious person. I love to meet new people and love to learn new skills. I work well when it comes to overwhelming situations because, I am A motivated hard worker and tend to get my job done promptly. I am also a very reliable and dependent person when it comes to helping help with team members so we can work together as a team and accomplish what needs to be done.
Overview
2
2
years of professional experience
Work History
Package Handler
FedEx
Hutchins, TX
01.2024 - 03.2024
- Loaded and unloaded packages from delivery vehicles
- Inspected packages for damages or defects and reported any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Reported any lost or damaged packages to supervisors immediately
- Maintained a clean work environment by removing debris from the loading dock area.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Assisted in loading delivery trucks with prepared packages.
- Resolved conveyor system issues by clearing jams and blockages.
Server
Olive Garden
Waxahachie, TX
08.2022 - 09.2023
- Greeted guests and provided menus recommending any specials to increase sales.
- Managed knowledge of menu items, garnishes, ingredients, preparation methods, and any new items!
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Give excellent customer service to guarantee satisfaction.
- Took orders from customers accurately and as quickly as possible.
- Checked food before serving it to guests.
- Delivered food orders on time and courteously.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct any problems.
- Checked identification for consumption of alcoholic beverages.
- Communicated effectively with kitchen staff concerning guest allergies or special requests.
- Manage POS terminals to input orders, split bills and calculate check totals.
- Handled money transactions accurately following company procedures for cash payments.
- Helped in training new servers.
- Performed opening and closing duties such as setting up the prepping area, restocking supplies..etc.
- Stocked service areas with supplies during slow hours.
Cashier
Brookshire Brothers
Ferris, TX
07.2022 - 10.2022
- Greeted customers and answered any questions they had about any products.
- Provided excellent customer service while promoting loyalty programs to increase sales.
- Scanned and bagged merchandise accurately for purchase totals.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Offered customers carry-out service after transaction is complete.
- Assisted customers over the phone with regards to store operations, product information and online order placement.
- Maintained clean and orderly checkout areas by sanitizing register belts, countertops, windowsills, emptying trash cans, and stocking candy racks.
- Verified customer age requirement for alcohol or tobacco purchases.
- Counted and balanced cashier drawers.
Education
High School Diploma -
Ferris High School
Ferris, TX05-2022
Skills
- Customer Service
- Pos System Operation
- Service Standards
- Upselling Skills
- Truck Loading And Unloading
- Dependable
- Positive And friendly attitude
- Warehouse Safety
- Package Scanning
- Fragile Item Handling
- Heavy Lifting
- Teamwork And Collaboration
- Food Safety Understanding
- Guest Experience Optimization
- Customer Relationship Management
Languages
Spanish
Limited
Timeline
Package Handler
FedEx
01.2024 - 03.2024
Server
Olive Garden
08.2022 - 09.2023
Cashier
Brookshire Brothers
07.2022 - 10.2022
High School Diploma -
Ferris High School