Marisol Cortez
Phoenix,AZ
Overview
3
3
years of professional experience
Work History
Server
Acoya Troon Senior Living
Scottsdale, AZ
07.2024 - 03.2026
- Delivered exceptional dining experiences for residents, ensuring satisfaction and comfort.
- Assisted in menu planning, providing input based on resident preferences and dietary needs.
- Maintained cleanliness and organization of dining areas, adhering to health and safety standards.
- Collaborated with kitchen staff to ensure timely food delivery and presentation quality.
Server
Brookdale senior Living
Phoenix, AZ
07.2023 - 06.2024
- Engaged with senior residents through communication while delivering food services.
- Trained new staff on service protocols and best practices to enhance team efficiency.
- Handled customer inquiries and resolved issues promptly to maintain a positive atmosphere.
Fulfillment Associate
Target
Phoenix, AZ
02.2023 - 06.2023
- Executed tasks in a fast-paced environment while managing multiple priorities.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
Education
High School Diploma -
Ombudsman Charter West
Skills
Supported kitchen efficiency by managing inventory, maintaining cleanliness, and adhering to safety protocols
Led volunteer teams in executing community outreach programs to enhance local engagement Coordinated logistics for events, ensuring smooth operations and participant satisfaction Developed partnerships with local organizations to expand volunteer opportunities and impact
Managed ingredient selection and preparation to maintain high culinary standards
Oversaw order fulfillment processes to enhance operational efficiency Coordinated with logistics teams to optimize delivery schedules Trained new staff on best practices for order picking and inventory control
Oversaw translation projects to ensure accurate communication between Spanish and English stakeholders Coordinated with team members to enhance bilingual service delivery Fostered relationships with clients to improve engagement and satisfaction
Facilitated service processes to enhance customer satisfaction and streamline operations
Oversaw customer service operations to improve response times and service quality Developed training programs for staff to enhance customer interaction skills Implemented strategies to elevate customer satisfaction and loyalty
Utilized language fluency to facilitate cross-cultural interactions and collaborations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Acoya Troon Senior Living
07.2024 - 03.2026
Server
Brookdale senior Living
07.2023 - 06.2024
Fulfillment Associate
Target
02.2023 - 06.2023
High School Diploma -
Ombudsman Charter West