Marisol Duarte
Phoenix,AZ
Summary
With 3 years of experience in customer service and management, dedicated to building lasting relationships with customers and ensuring their problems are resolved to their satisfaction. Expertise lies in active listening and effective verbal communication, allowing to understand and address customer needs efficiently. Committed to delivering exceptional service and fostering positive experiences for all customers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Medical Receptionist
Valle del sol
11.2020 - 08.2024
- Delivered administrative support and ensured client satisfaction.
- Ensured positive interactions with all arriving visitors.
- Controlled and maintained multi-line telecommunication setup.
- Coordinated appointment schedules to effectively manage staff availability.
- Coordinated handling of all parcels and correspondence.
- Consistently maintained cleanliness and organization of reception area.
- Performed various administrative duties such as data entry, organizing files, and preparing documents.
- Assisted customers with inquiries, complaints, and service requests
- Managed payment processing for transactions including cash, credit, and debit.
- Kept thorough logs of client interactions and transactions.
- Worked with colleagues to maintain customer satisfaction.
- Demonstrated proficiency in articulating ideas through speech and writing.
- Excelled in managing multiple tasks simultaneously.
- Experienced with EMR and MTM software within the Microsoft Office environment.
Receiving Manager
El super
11.2020 - 08.2023
- Cashier ( Nov 2020 - may 2021)
- Process refunds and collect payments via WIC, cards, and cash.
- Scan Coordinator ( may 2021 - August 2022)
- Dairy manager ( August 2022 - August 2023
- Assisted managers with dairy and deli price management and new schematics.
- Maintain everything full, responsible of being up to date for sale, make orders
- Receiving manager ( August 2023-August 2024
- Facilitated seamless logistics by managing data entry, order validation, and shipment processes.
Education
High school diploma -
Alhambra High School
Phoenix, AZ05.2021
Skills
- Inventory Control
- Microsoft Excel
- Management
- Shipping & Receiving
- Cash handling
- Warehouse Management
- Computer skills
- Microsoft Powerpoint
- Patient scheduling
- Appointment management
- Insurance verification
- Patient registration
- HIPAA compliance
- Information documentation
- Office administration
- Intake form processing
- Call handling
- Front desk operations
- Proficient in softwares
- EMR / EHR
- Records management
- Referral verification
Certification
- Driver's License, Valid
- BLS Certification, 09/01/23 to 09/01/25
- Finger print, Valid
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Front Desk Medical Receptionist
Valle del sol
11.2020 - 08.2024
Receiving Manager
El super
11.2020 - 08.2023
High school diploma -
Alhambra High School