Marisol Fountain
Rockmart,GA
Summary
Organized and dedicated employee with proven track record of providing exceptional customer service in fast paced environment. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Self-starter with proven success in goal-oriented, disciplined environment. Successful in applying social and verbal skills in busy business environment. Customer Service Representative with 17 years of experience handling incoming calls, resolving customer issues.
Overview
20
20
years of professional experience
Work History
Sales Associate-Store Manager
Fort Knox Pawn & Loan
07.2005 - 09.2023
- Maintained professional demeanor by staying calm when addressing unhappy or angry customer
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
- Managed quality programs to reduce overdue compliance activities
- Responded to customer issues and resolved complaints by keeping constant communication with customers
- Developed successful online sales operations from scratch by establishing and following strategic mission and operational plan
- Completed Clerical tasks such as filling, copying, and distributing mail
- Managed quality assurance program, including on-site evaluations & internal audits
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Maintained excellent attendance record, consistently arriving to work on time
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Tracked and recorded expenses and reconciled account to maintain accurate, current and compliant financial record
- Managed smooth processing of ATF paperwork to support office productivity
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Sales Associate
Pawn Mart
05.2003 - 04.2005
- Made loans on fine jewelry, firearms, music instruments, tools, electronics, & other items or value after closely inspecting item values, collecting payments or tangible property as collateral
- Monitored day-to-day activities of shop, communicating issues with shop owners and closely watching inventory
- Worked with customers to develop loans worth up to 10K according to personal needs, preferences and payment abilities
- Performed inventory check and ran reports
- Welcomed customers and offered to answer questions on merchandise
- Checked payment verification and applications for pawn loans, carefully examining paperwork to prevent fraud or verify any issues
- Organized store shelves to display most attractive inventory
- Complied with local, state and federal laws, including reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases
- Educated customers and loan applicants about property values using formula to demonstrate variances.
Education
GED -
Coosa Valley Technical Collage
04.2009
Skills
- Multi-line phone proficiency
- 40 WPM typing speed Filling and data archiving
- Sales Expertise
- Excellent People Skills
- Cash Handling Accuracy
- Customer Service
- Book keeping
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate-Store Manager
Fort Knox Pawn & Loan
07.2005 - 09.2023
Sales Associate
Pawn Mart
05.2003 - 04.2005
GED -
Coosa Valley Technical Collage
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