Marisol Leon Medrano
Kearneysville
Summary
Friendly and empathetic communicator with passion for helping others. Possesses foundational knowledge in customer service best practices and problem-solving, combined with excellent interpersonal and conflict resolution skills. Dedicated to making positive impact by ensuring customer satisfaction and fostering lasting relationships.
Overview
3
3
years of professional experience
1
1
Certificate
Work History
Guest Service Advocate
Tj Maxx Dept Store
12.2025 - Current
- Managed inventory levels, ensuring product availability and organization on sales floor.
Shelter Advocate
EPEC
01.2025 - 06.2025
- Assisted clients in accessing resources and support services for shelter needs.
- Collaborated with community organizations to enhance service delivery and client outreach efforts.
- Maintained accurate records of client interactions and service referrals in database systems.
Concierge
CELEBRATION VILLA OF MARTINSBURG
10.2024 - 01.2025
- Provided exceptional guest service, addressing inquiries and resolving concerns promptly.
- Assisted with check-in and check-out processes to ensure smooth guest transitions.
Guest Service Advocate
Target
09.2022 - 09.2024
- Assisted customers with inquiries, providing accurate product information and resolving issues efficiently.
- Collaborated with team members to enhance customer experience through effective communication and problem-solving.
Education
Associate Degree in Nursing - Nursing
Blue Ridge Community And Technical College
Martinsburg, WV12-2027
Certificate Of Applied Science - Applied Science
Blue Ridge Community And Technical College
Martinsburg, WV05-2024
High School Diploma -
Jefferson High School
Shenandoah Junction, WV05-2022
Certificate - Law & Public Safety
James Rumsey Technical Institute
Martinsburg, WV05-2022
Certificate - Corrections & Security
James Rumsey Technical Institute
Martinsburg, WV05-2022
Skills
- Team collaboration
- Calm under pressure
- Active listening
- Effective communication
- Phone etiquette
- Microsoft office
Certification
- CPR Certification
December 2025 to December 2028 - Driver's License
November 2023 to November 2027
Languages
Spanish
Full Professional
Timeline
Guest Service Advocate
Tj Maxx Dept Store
12.2025 - Current
Shelter Advocate
EPEC
01.2025 - 06.2025
Concierge
CELEBRATION VILLA OF MARTINSBURG
10.2024 - 01.2025
Guest Service Advocate
Target
09.2022 - 09.2024
Associate Degree in Nursing - Nursing
Blue Ridge Community And Technical College
Certificate Of Applied Science - Applied Science
Blue Ridge Community And Technical College
High School Diploma -
Jefferson High School
Certificate - Law & Public Safety
James Rumsey Technical Institute
Certificate - Corrections & Security
James Rumsey Technical Institute