Marisol Lopez
Aubrey,TX
Summary
Dynamic operations manager with a proven track record at Ulta Beauty Inc., excelling in team leadership and customer service. Enhanced productivity through strategic process improvements, empowering staff to achieve exceptional performance. Skilled in money handling and decision-making, fostering strong vendor relationships to elevate service quality and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Bath and Body Works, Limited Brands
Frisco, Texas
03.2021 - 02.2026
- Assisted in training staff on product knowledge and customer service techniques
- Executed daily inventory management to ensure stock availability and accuracy
- Collaborated with team to maintain visual merchandising standards and brand guidelines
- Supported management in implementing sales strategies to drive store performance
- Monitored employee performance and provided constructive feedback for improvement
- Led scheduling efforts to optimize staff coverage during peak hours
- Resolved customer inquiries and complaints, ensuring positive shopping experiences
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Operations Manager
Ulta Beauty Inc.
Plano, TX
09.2008 - 02.2021
- Streamlined operational workflows to enhance team productivity and efficiency.
- Implemented process improvements that reduced operational bottlenecks and increased service delivery speed.
- Led cross-functional teams to achieve strategic objectives and optimize resource allocation.
- Developed training programs to mentor staff on best practices and operational standards.
- Analyzed performance metrics to identify areas for continuous improvement in operations.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Education
High School Diploma -
William H Wells Community Academy
Chicago, IL06.2000
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Task delegation
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Bath and Body Works, Limited Brands
03.2021 - 02.2026
Operations Manager
Ulta Beauty Inc.
09.2008 - 02.2021
High School Diploma -
William H Wells Community Academy