Marisol Marin Ruvalcaba
Chandler
Summary
FNOL Administrator at Fast Track Leasing LLC, with expertise in claim administration, and exceptional customer and third-party communication. Proven ability to gather critical information and inspect vehicles with meticulous attention to detail. Filing claims accurately with the other party, while submitting claims to the insurance company and occasionally starting claims with Uber, Lyft, and other rideshare platforms. Known for a friendly demeanor, effective problem-solving skills, and being a great team communicator.
Overview
9
9
years of professional experience
1
1
Certification
Work History
FNOL Administrator
Fast Track Leasing LLC
Phoenix
04.2024 - Current
- First notice of loss on accidents.
- Filing a claim to our company.
- Administering all claims.
- Gathering all parties' involved information.
- Gathering ROs when needed.
- Taking detailed pictures of the damages to our vehicles with firm information.
- Inspecting vehicles for damages.
- Communicating with the third party.
- Experience in towing and recovery processes.
- Making impound paperwork to recover a vehicle.
- Gathering all documents needed for every accident received.
- Online Teamwork
- On-site and online translator for calls and services.
- Attentive to detail.
- Great communication skills.
- Served as the primary point of contact for external stakeholders, including clients and partners.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Maintained filing system for important documents such as contracts and invoices.
- Answered incoming calls and responded to customer inquiries.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Reviewed customer claims for accuracy and completeness.
Customer Service Representative
UCars
Phoenix
12.2023 - 04.2024
- Greeting customers.
- Sales for rental cars.
- Advising and guiding customers through the driver's app.
- Multitasking
- Making sure all vehicle and customer information is set up correctly.
- Making sure the vehicle is in good condition.
- Computer skills
- Key handling
- Assisting in billing
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Check cashing/cashier
El Herradero
Chandler
06.2016 - 05.2019
- Cashier and manager stocking
- Greeting customers.
- Check cashing
- Processed cash, check, or credit transactions with accuracy
- Counted cash drawers
- Stocked merchandise
Teacher's Aide/Aftercare teacher
New vistas center for education
Chandler
01.2016 - 05.2017
- I loved working with the kids, I was an craft teacher and care teacher, reason for leaving is because I moved States
- On-time
- Observe and communicate with each student to their level
- Effective listening
- Effectively work with all parents
- Classroom discipline
- Safety protocols
- Implemented behavioral intervention plans to reduce negative behaviors
- Responsible and determined.
Education
High school diploma -
Chandler High School
Chandler05.2019
Skills
- Fluent in Spanish
- Claim administration
- Towing processes
- Documentation management
- Customer communication
- Customer service
- Multitasking abilities
- Attention to detail
- Vehicle inspection
- Team coordination
- Information gathering
- Data entry accuracy
- Problem solving
- Friendly, positive attitude
- Third-party communication
Certification
Driver's License, 01/01/18, 01/01/38
Personal Information
- Gilbert, AZ
- Chandler, AZ
- Mesa, AZ
- Authorized To Work: US for any employer
Timeline
FNOL Administrator
Fast Track Leasing LLC
04.2024 - Current
Customer Service Representative
UCars
12.2023 - 04.2024
Check cashing/cashier
El Herradero
06.2016 - 05.2019
Teacher's Aide/Aftercare teacher
New vistas center for education
01.2016 - 05.2017
High school diploma -
Chandler High School