Marisol Martinez
Española,NM
Summary
Adept at fostering memorable guest experiences, I excelled in multitasking and customer service at Serving aswell as A Barista, enhancing dining satisfaction through efficient POS operation and exceptional hospitality. My collaboration skills and strong work ethic contributed to a positive team environment, significantly improving service delivery and guest rapport.
Overview
2
2
years of professional experience
Work History
Server
Javier Sanchez
11.2024 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Barista
Bella Foster
10.2023 - 10.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
Hostess
Javier Sanchez
03.2023 - 09.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High School Diploma -
Pojoaque Valley High School
Santa Fe, NM05.2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Service prioritization
- Team collaboration
- Supply restocking
- Food safety practices
- Performance improvement
- Point of sale operation
- Relationship management
Timeline
Server
Javier Sanchez
11.2024 - 01.2025
Barista
Bella Foster
10.2023 - 10.2024
Hostess
Javier Sanchez
03.2023 - 09.2023
High School Diploma -
Pojoaque Valley High School
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