Summary
Overview
Work History
Education
Skills
Timeline
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Marisol Mendez Crespo

Federal Way,WA

Summary

Dynamic and results-oriented professional with a proven track record at Amazon, where I leveraged online learning platforms and exceptional interpersonal skills to exceed customer satisfaction. Skilled in training facilitation and student engagement, I excel in creating collaborative environments and implementing innovative motivation strategies, significantly enhancing learning experiences.

Overview

20
20
years of professional experience

Work History

Learning Ambassador

Amazon
Fife, WA
10.2021 - Current
  • Participated in training sessions related to eLearning tools and techniques.
  • Delivered feedback using positive reinforcement techniques to encourage, motivate and build confidence in students.
  • Maintained professionality and efficiency while working closely with leadership.
  • Provided guidance to students on how to navigate the Learning Management System.
  • Worked with cross-functional teams to achieve goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

All Purpose Clerk

WinCo Foods
Tacoma, WA
04.2005 - 10.2020
  • Replenished merchandise shelves as needed to ensure product availability.
  • Examined grocery products to immediately remove expired or spoiled items from stock.
  • Maintained work area and kept cash drawer organized.
  • Welcomed customers, offering assistance to help find store items.
  • Responded to customer inquiries and resolved issues to ensure satisfaction.
  • Unloaded delivery trucks and organized stock room to optimize space and efficiency.
  • Assisted with training new employees on proper operation of cash registers, stocking procedures and customer service protocols.

Education

High School Diploma -

Pasco High School
Pasco, WA
06-1990

Skills

  • Classroom management
  • Group and individual instruction
  • Student engagement
  • Motivation strategies
  • Training facilitation
  • Online learning platforms

Timeline

Learning Ambassador

Amazon
10.2021 - Current

All Purpose Clerk

WinCo Foods
04.2005 - 10.2020

High School Diploma -

Pasco High School

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Marisol Mendez Crespo