MARISOL PALACIOS
New York,NY
Summary
Dedicated Supervisor with over 10 years of experience in overseeing daily operations, staff supervision, and customer service. Adept at implementing strategies to optimize branch performance, increase profitability, and ensure customer satisfaction. Proven track record of fostering team collaboration, enhancing operational efficiency, and delivering exceptional results in fast-paced, dynamic environments. Skilled in both leadership and support roles, with a strong commitment to driving branch success and growth.
Overview
20
20
years of professional experience
Work History
Supervisor
TD Bank
New York, NY
06.2017 - 01.2024
- • In the absence of the Branch Manager, I Provided exemplary customer service, assisted with training, supervision and coaching of the teller staff, assisted in managing accounts for all branch cash including vault supply. Insures education and coordination of appropriate bank policies, procedures, laws, and regulations.
• Coached team members on identifying sales opportunities and referring customers to appropriate store employees or internal business partners.
• Supervise the work of all branch staff. Interview and hire new personnel, provide on-the-job training, direction and feedback, schedule staff to ensure departments are optimally staffed, initiate disciplinary action as necessary, assess productivity, and prepare and conduct objective performance appraisals as scheduled.
• Maintain monthly, quarterly, and yearly audits to stay in compliance with state and federal regulations.
Personal Banker/Manager on Duty
J.P. Morgan Private Bank
New York, NY
01.2013 - 02.2017
- • Achieved revenue and customer retention goals while increasing client profitability through relationship building, outstanding service delivery, cross selling and referral development.
• Ensures that all security and audit procedures are followed to minimize potential risk.
Supervisor
TD Bank
New York, NY
01.2006 - 01.2013
- • Conduct meetings to institute new policies and procedures, to promote sales, product knowledge, and customer service to ensure continuous development of staff.
• Work with the Branch Manager to develop strategies and objectives to maximize productivity and leverage expenses.
Teller
The Bank of New York
New York, NY
01.2004 - 01.2005
- • Promoted sales of new accounts and related branch services.
• Entrusted with handling all vault operations.
Education
ROBERT F. WAGNER JR.
Long Island City, NYSkills
- Inventory Control
- Staff Management
- Strategic Planning
- Operations Management
- Training and mentoring
- Office Administration
- Exceptional Customer Service
- Critical Thinking
- Ability to Multitask
- Leadership and Teamwork
- Excellent Communication Skills
- Fast Learner
- Salesforce
- Microsoft Word, Excel, PowerPoint
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Supervisor
TD Bank
06.2017 - 01.2024
Personal Banker/Manager on Duty
J.P. Morgan Private Bank
01.2013 - 02.2017
Supervisor
TD Bank
01.2006 - 01.2013
Teller
The Bank of New York
01.2004 - 01.2005
ROBERT F. WAGNER JR.
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