Marisol Ramirez
Hollister,CA
Summary
Dynamic Account Manager with a proven track record, excelling in client relations and issue resolution. Skilled in tailoring solutions to enhance customer satisfaction and retention, while fostering teamwork and collaboration. Adept at contract negotiation and operations, driving significant improvements in service delivery and client engagement.
Overview
15
15
years of professional experience
Work History
Facilities Coordinator
Kleen-Tech
02.2025 - Current
- Coordinated facility maintenance schedules to ensure safety compliance.
- Managed vendor relationships for service contracts, ensuring timely completion of projects.
- Assisted in developing and implementing safety protocols to enhance workplace security.
- Conducted regular inspections of facilities to identify maintenance needs and areas for improvement.
- Supported budget management by tracking expenses related to facility operations and maintenance.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
Account Manager
Kleen-tech
09.2022 - 2025
- Managed client accounts, ensuring timely responses to inquiries and issues.
- Developed strong relationships with clients, enhancing customer satisfaction and retention.
- Coordinated project timelines and deliverables, aligning team efforts with client expectations.
- Analyzed client needs to propose tailored solutions, improving service delivery.
Store Manager
T-Mobile
05.2011 - 2020
- Led daily operations ensuring optimal store performance and customer satisfaction.
- Developed staff training programs enhancing team knowledge and sales techniques.
- Implemented inventory management systems improving stock accuracy and efficiency.
- Analyzed sales data to identify trends, adjusting strategies for revenue growth.
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relationship management
- Relationship building
- Goal oriented
- Relationship building and management
- Documentation and reporting
- Contract negotiation
- Operations
Languages
English
Full Professional
Spa
Native or Bilingual
Timeline
Facilities Coordinator
Kleen-Tech
02.2025 - Current
Account Manager
Kleen-tech
09.2022 - 2025
Store Manager
T-Mobile
05.2011 - 2020